Kris Hackradt
CONROE,TX
Summary
An experienced Store Manager offering 12+ years working in the retail service industry. An attentively focused and enthusiastic leader with a strong background in staffing successful teams. I have a proven track record for creating purpose while providing a positive working and shopping environment.
Overview
13
13
years of professional experience
Work History
General Manager
Petco Animal Supplies Stores Inc.
Conroe, TX
10.2023 - Current
- Fostered a collaborative atmosphere by designing cross-departmental team-building activities.
- Encouraged collaborative environment through managerial guidance and support.
- Utilized exceptional communication abilities to identify customer requirements effectively.
- Oversaw comprehensive business operations such as budgeting, staffing, scheduling, and inventory control.
Sales Manager
Best Buy
North Houston Market, TX
04.2018 - 07.2023
- Tracked and validated monthly sales performance reports to support operational rhythms and strategically designed objectives for our stores and market
- Manager on duty directly responsible for planning, implementation, and execution of merchandising standards
- Coached and developed retail consultants taking data from Key Performance Indicators while using emotional intelligence, compassion, and honesty for all direct reports.
- Directly responsible for the continuous development of store consultants to achieve desired results and outcomes
- Oversees daily operations to ensure we have effective and efficient customer experiences throughout our stores
- Was vital in building a diverse pipeline of talent for future opportunities within our stores and company
Sales Manager
Best Buy
Houston, TX
04.2016 - 04.2018
- Effectively ran my own store as a Store Manager ensuring that no customer goes unserved.
- Ensured every department manager and supervisor understood the vision and the culture we were trying to build daily.
- Mentored and trained managers and supervisors alike while ensuring they were tasked in making each employee stay on task and get better daily at their metrics.
- Created a world-class environment where employees could apply their talents in service of the clients and deliver a range of solutions for them.
- Multi-Unit manager responsible for the Store P&L and performance outcomes.
- Successfully grew the business in sales, staffing and operational efficiencies.
Store Supervisor
Best Buy
Conroe, TX
11.2011 - 04.2016
- Established and implemented clear goals and objectives to keep employees working collaboratively.
- Coached store members to develop long-term career goals.
- Tremendous at interviewing applicants and making recommendations for staffing.
- Evaluated and gauged employee strengths to realign workflows with the ever-changing business demand.
- Created successful plans to maximize profits and reduce loss.
- Increased sales by optimizing in-store promotional strategies.
Skills
- Problem-Solving
- Customer Service Management
- Store Opening and Closing
- Team Leadership
- Business Leadership
- Hiring and Onboarding
- Performance Evaluation and Monitoring
- Staff Development
- Strategic Merchandising
- Retail Operations
Accomplishments
- Led team to achieve #3 in the company FY18, earning recognition from upper management. Winning achievers
- Consistently maintained high customer satisfaction ratings.
- Achievers winner FY13, FY14, FY18
- 9 years consecutively Top 10% of sales in the company
Timeline
General Manager
Petco Animal Supplies Stores Inc.
10.2023 - Current
Sales Manager
Best Buy
04.2018 - 07.2023
Sales Manager
Best Buy
04.2016 - 04.2018
Store Supervisor
Best Buy
11.2011 - 04.2016
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