Summary
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Kris Hall

Chicago,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry, excelling in complaint resolution and active listening ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Skilled in staff training and payment processing. Motivated to maintain customer satisfaction and contribute to company success.


Work History

Customer Service Representative

Kroger (Fred Meyer and Mariano's)
10.2020 - Current
  • Resolved customer complaints with quickly and with empathy, resulting in increased loyalty and repeat business.
  • Cross-trained and backed up other customer service managers.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Trained new employees on customer service, money handling and organizing strategies.

Head Cashier

Lowes Home Improvment
05.2017 - 06.2020
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Performed store opening and closing procedures
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.

Education

Bachelor of Arts - Stage Management And Directing

Brigham Young University
Provo, UT

Skills

  • Customer service
  • Payment and returns processing
  • Complaint resolution
  • Key holder experience
  • Data entry
  • Active listening

Accomplishments

  • Received 10 Perfect Mystery Shops within a year at Kroger.

Timeline

Customer Service Representative

Kroger (Fred Meyer and Mariano's)
10.2020 - Current

Head Cashier

Lowes Home Improvment
05.2017 - 06.2020

Bachelor of Arts - Stage Management And Directing

Brigham Young University

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Kris Hall