Kris Hancock

Added these industry disciplines to my credit toolbox, I issued credit decisions on requests for home equity, light commercial, and consumer financing. My industry experience suited me to assist in the crafting and implementation of policy/procedure changes. Answered questions and provided detailed guidance to branch personnel via the underwriting help-desk conduit. Assisted branches in locating and correcting input/process errors in our operating system creating undesirable feedback.

Recruited to fill a direct underwriting need in the USDA lending channel. My extensive experience as a USDA delegated underwriter, pre-dating the implementation of GUS, placed me in position to make substantial contributions as a member of this small team. Was integral in crafting the transition to the new GUS model in 2021.

Played several vital roles in this stable of 24 underwriters. One of 2 delegated to decision USDA and portfolio products. One of 4 tapped to underwrite our Wealth Management conduit. I identified an opportunity and was commissioned by the Site Leader to create and publish a tax analysis training syllabus. I traveled to 4 locations in 2 states to present that training to processors, loan officers and underwriters new in their craft with remarkable success. Transitioned to a Wealth Management MLO role where I earned Rookie of the Year honors for the entire State of Washington.

This 2 member department answered all underwriting questions from sales, processing teams and underwriters company wide. My lane was solving all inquiries pertaining to income calculation, required documentation and methodology. This entailed my completion of a substantial number of income analysis daily. I was able to coach staff on the process. I provided them a finished work-product allowing their new underwriting submissions to contain fully documented and verified income. Represented underwriting in Loan Committee meetings.

One in a stable of eight accomplished underwriters for Bank of America's ultra-private bank. Every decision was a manual business decision. Carried a $4MM lending authority. Exercised exception approval authority as granted. Communicated directly with the applicant when deemed beneficial by the MLO. I was the underwriting team representative in discussions when the US Trust Board of Directors would visit our site. Launched and administered a defect-reducing process that produced results greater than goal.

Managed all aspects of this 5 state area for the 4th largest mortgage wholesaler in America. Hired and directed all front-office, underwriting, lock-desk, doc and funding teams. Granted lending authorities and weighed exception requests from all departments. Re-configured pricing policy helping to earn my area an award for highest income margin companywide while still growing volume. With possibly the best OTC offering, I managed performance of the construction-phase bucket sometimes until the first modified payment was made.