Kris Harlow
St Louis,MO
Summary
Experienced client services professional with a successful track record in building and leading diverse teams towards exceeding expectations and achieving strategic objectives. Proficient in executive-level communication and strategic planning, with a talent for nurturing and advancing key business relationships. Adept at establishing and implementing project management processes, launching large-scale initiatives, and identifying process improvement opportunities for increased efficiency and effectiveness.
Overview
5
5
years of professional experience
Work History
Sr. Client Services Director
Premium Retail Services
11.2022 - Current
- Championed a diverse team of 10+ associates with varying titles who oversaw day-to-day operation of a national retail merchandising team for a leading tech company.
- Guided internal team and company leadership in exceeding client expectations through setting of strategic objectives and ensuring all roadblocks to team's success were removed.
- Led executive-level communication and strategic planning, nurturing and advancing relationships with key business stakeholders, particularly through high-stakes projects.
- Successfully developed annual YBRs with external leadership and facilitated securing of a contract through a rigorous RFP process.
Director of Project Management
Premium Retail Services
07.2021 - 02.2023
- Spearheaded establishment and implementation of a project management office (PMO) for the internal team, resulting in improved project delivery and increased alignment with business goals.
- Managed client's project portfolio which consisted of 120+ project annually, ensuring all projects were delivered on-time, within budget, and to specification.
- Launched organization's first adoption of a project management software, and oversaw training, rollout, and standard of use practices for said software.
- Collaborated with senior leaders to identify opportunities for process improvement and optimization, resulting in increased efficiency and effectiveness of project management practices.
Project Manager
Premium Retail Services
08.2018 - 07.2021
- Coordinated with internal teams to facilitate impeccable execution of client projects.
- Managed 120+ annual project budgets, tracking project expenses, ensuring timely and accurate invoicing, and monitoring overall financial performance.
- Managed multiple projects simultaneously, ensuring they were delivered on time, within budget, and to the satisfaction of all stakeholders.
Client Account Coordinator
Premium Retail Services
01.2018 - 08.2018
- Coordinated the execution of in-store display resets for a national client, ensuring successful completion of all project deliverables within the designated timeline and budget.
- Generated accurate reports and conducted follow-up for all project visits, providing clear communication and addressing any issues or concerns with the client to maintain positive relationships.
Education
Bachelor of Science - Public Relations And Corporate Communication
Southeast Missouri State University
Cape Girardeau, MO12.2017
Licenses & Certifications
05.2022
Skills
- Team Leadership
- Client Relationship Management
- Executive-Level Stakeholder Communication
- Project Management
- System-Oriented Problem Solving
- Strategic Objective Crafting
- National-Scale Retail Initiative Development
- Microsoft Office and Google Workspace
Websites
Accomplishments
- Recipient of the company's first annual Aspire Award, which acknowledges outstanding performers who drive results (2022).
- Top 3 Finalist for Employee of the Year (2019, 2022).
- Member of inaugural Elevate class, a program designed to pair high-potential associates with seasoned mentors.
Timeline
Sr. Client Services Director
Premium Retail Services
11.2022 - Current
Director of Project Management
Premium Retail Services
07.2021 - 02.2023
Project Manager
Premium Retail Services
08.2018 - 07.2021
Client Account Coordinator
Premium Retail Services
01.2018 - 08.2018
Bachelor of Science - Public Relations And Corporate Communication
Southeast Missouri State University
Licenses & Certifications
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