Kris Harlow
St Louis,MO
Summary
Experienced client services professional with a successful track record in building and leading diverse teams towards exceeding expectations and achieving strategic objectives. Proficient in executive-level communication and strategic planning, with a talent for nurturing and advancing key business relationships. Adept at establishing and implementing project management processes, launching large-scale initiatives, and identifying process improvement opportunities for increased efficiency and effectiveness.
Overview
5
5
years of professional experience
Work History
Sr. Client Services Director
Premium Retail Services
St. Louis, MO
11.2022 - Current
- Championed a diverse team of 10+ associates with varying titles who oversaw day-to-day operation of a national retail merchandising team for a leading tech company.
- Guided internal team and company leadership in exceeding client expectations through setting of strategic objectives and ensuring all roadblocks to team's success were removed.
- Led executive-level communication and strategic planning, nurturing and advancing relationships with key business stakeholders, particularly through high-stakes projects.
- Successfully developed annual YBRs with external leadership and facilitated securing of a contract through a rigorous RFP process.
Director of Project Management
Premium Retail Services
St. Louis, MO
07.2021 - 02.2023
- Spearheaded establishment and implementation of a project management office (PMO) for the internal team, resulting in improved project delivery and increased alignment with business goals.
- Managed client's project portfolio which consisted of 120+ project annually, ensuring all projects were delivered on-time, within budget, and to specification.
- Launched organization's first adoption of a project management software, and oversaw training, rollout, and standard of use practices for said software.
- Collaborated with senior leaders to identify opportunities for process improvement and optimization, resulting in increased efficiency and effectiveness of project management practices.
Project Manager
Premium Retail Services
St. Louis, MO
08.2018 - 07.2021
- Coordinated with internal teams to facilitate impeccable execution of client projects.
- Managed 120+ annual project budgets, tracking project expenses, ensuring timely and accurate invoicing, and monitoring overall financial performance.
- Managed multiple projects simultaneously, ensuring they were delivered on time, within budget, and to the satisfaction of all stakeholders.
Client Account Coordinator
Premium Retail Services
St. Louis, MO
01.2018 - 08.2018
- Coordinated the execution of in-store display resets for a national client, ensuring successful completion of all project deliverables within the designated timeline and budget.
- Generated accurate reports and conducted follow-up for all project visits, providing clear communication and addressing any issues or concerns with the client to maintain positive relationships.
Education
Bachelor of Science - Public Relations And Corporate Communication
Southeast Missouri State University
Cape Girardeau, MO12.2017
Licenses & Certifications
05.2022
Skills
- Team Leadership
- Client Relationship Management
- Executive-Level Stakeholder Communication
- Project Management
- System-Oriented Problem Solving
- Strategic Objective Crafting
- National-Scale Retail Initiative Development
- Microsoft Office and Google Workspace
Websites
Accomplishments
- Recipient of the company's first annual Aspire Award, which acknowledges outstanding performers who drive results (2022).
- Top 3 Finalist for Employee of the Year (2019, 2022).
- Member of inaugural Elevate class, a program designed to pair high-potential associates with seasoned mentors.
Timeline
Sr. Client Services Director
Premium Retail Services
11.2022 - Current
Director of Project Management
Premium Retail Services
07.2021 - 02.2023
Project Manager
Premium Retail Services
08.2018 - 07.2021
Client Account Coordinator
Premium Retail Services
01.2018 - 08.2018
Bachelor of Science - Public Relations And Corporate Communication
Southeast Missouri State University
Licenses & Certifications