Kris Herndon
Fort Myers
Summary
Detail-oriented Administrative Assistant with a proven track record in streamlining office operations, enhancing team collaboration, and managing client relationships. Committed to improving workflows and ensuring accuracy in recordkeeping.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Centerstone of Florida
Fort Myers
10.2019 - Current
- Managed daily office operations for a mental health services organization.
- Coordinated scheduling for client appointments and staff meetings efficiently.
- Maintained accurate records and files in compliance with organizational policies.
- Assisted with onboarding new employees and training them on office procedures.
- Developed and distributed internal communications, fostering improved team collaboration.
- Implemented filing systems, increasing accessibility of sensitive client information.
- Facilitated communication between departments to streamline workflows effectively.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Greeted visitors and provided general information about the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Oversaw staff correspondence and record tracking, enhancing automation of office operations.
Lead Behavioral Technician
Sovereign Health
Fort Myers
10.2013 - 10.2019
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Resolved issues by applying strong problem-solving skills, ensuring efficient and effective outcomes.
Finance Assistant
Ferguson Enterprises
Fort Myers
05.2006 - 09.2013
- Prepared accurate invoices for customers and suppliers, ensuring timely transactions.
- Assisted with invoice processing and account reconciliations for customer transactions.
- Resolved billing inquiries and discrepancies through effective vendor communications.
- Maintained accurate records in the accounting software for financial tracking.
- Assisted in the preparation of financial statements and reports, including monthly and annual accounts.
- Gathered documentation and responded to queries to support audit processes.
- Provided administrative support to the finance department, such as filing documents and responding to queries.
- Managed customer complaints regarding billing errors or discrepancies.
Education
High School Diploma -
John I Leonard High School
Lake Worth, FL05-1983
Skills
- Data entry and recordkeeping
- Customer relationship management
- Microsoft Excel and Outlook
- Client scheduling and coordination
- Team collaboration and support
- Effective communication skills
- Building rapport and relationships
- Problem resolution and solving
- Attention to detail
- Process improvement strategies
- Office administration tasks
- Time management and organization
- High-energy attitude in customer service
- Clerical support and filing systems
- Call triaging and payment processing
Timeline
Administrative Assistant
Centerstone of Florida
10.2019 - Current
Lead Behavioral Technician
Sovereign Health
10.2013 - 10.2019
Finance Assistant
Ferguson Enterprises
05.2006 - 09.2013
High School Diploma -
John I Leonard High School