Kris Jacobsen
Fort Worth
Summary
Proactive Customer Service and Operations Planning Agent with extensive experience in managing escalations and ensuring timely resolutions. Skilled in strategic planning, CRM, and complex problem-solving, enhancing on-time performance and operational efficiency. Expertise in aircraft manifest management, safety procedures, and resource allocation.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Southern Airways Express
06.2024 - Current
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks simultaneously.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Checked and adjusted aircraft weight, balance, and CG using the manifest
Operations Planning Agent
Envoy Airlines
10.2022 - 02.2023
- Increased on-time performance of airline operations by designing efficient scheduling systems and resource allocation models.
- Monitored airline operations regularly, detecting any deviations from established safety procedures promptly.
- Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.
- Coordinated efficient fuel and cleaning dispatch operations
- Maintained responsibility for aircraft manifest management, including monitoring weight and balance operations.
Education
High School Diploma -
L.D. Bell High School
Hurst, TX05.2020
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Customer Relationship Management (CRM)
- Goal-Oriented
- Staff Management
- Complex Problem-Solving
- Strategic Planning
Timeline
Customer Service Agent
Southern Airways Express
06.2024 - Current
Operations Planning Agent
Envoy Airlines
10.2022 - 02.2023
High School Diploma -
L.D. Bell High School
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