Summary
Overview
Work History
Education
Skills
Timeline
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Kris Martin

Nashville,TN

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Intuit
2700 Coast Ave Mountain View, CA 94043 USA, CA
12.2023 - 05.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Advance Practitioner - CSA

AP Health
Nashville, TN
03.2021 - 12.2023
  • Assisted surgeon in prepping and draping patients for surgery.
  • Provided appropriate instruments, sutures and supplies to the operating room staff.
  • Performed scrub duties including gowning, gloving and sterilization of instruments.
  • Ensured proper positioning of patient on operating table.
  • Assisted with tissue dissection, hemostasis, wound closure and other surgical procedures as required.
  • Maintained a sterile field during operative procedures.
  • Monitored vital signs of patient during surgery.
  • Participated in intraoperative decision-making regarding instrument selection and technique changes as needed.
  • Administered medications prescribed by the attending physician under direction of the circulating nurse or surgeon.
  • Managed the preparation and maintenance of special equipment used in surgical procedures such as endoscopy equipment, arthroscopic shavers, lasers.
  • Reported any unusual findings to the attending surgeon immediately.

Certified Surgical First Assistant

Advance Services Support
Nashville, TN
07.2017 - 02.2022
  • Assisted surgeon in prepping and draping patients for surgery.
  • Provided appropriate instruments, sutures and supplies to the operating room staff.
  • Performed scrub duties including gowning, gloving and sterilization of instruments.
  • Ensured proper positioning of patient on operating table.

Education

Bachelor of Science - Healthcare

University of Phoenix
Tempe, AZ
04-2023

Associate of Science - Certified Surgical Assistant

Eastern Virginia Medical School
Norfolk, VA
05-2005

Skills

  • Data Entry
  • Information Security
  • Appointment Scheduling
  • Product Knowledge
  • Report Generation
  • Account updating
  • Paperwork Processing
  • Consultative Sales
  • Complaint resolution
  • Data Collection
  • Scheduling
  • Inbound and Outbound Calling
  • Call Management
  • Active Listening
  • Spreadsheets
  • System implementation
  • Report creation
  • Follow-up skills
  • Computer Proficiency
  • Reading Comprehension
  • Problem-solving abilities
  • Filing
  • Customer Relations
  • Conflict Resolution
  • Multi-Task Management
  • Complaint Handling
  • Staff Training
  • Documentation
  • Office equipment proficiency
  • Typing proficiency
  • Call triaging
  • Business development understanding
  • Customer Education
  • In-store support
  • Microsoft Excel
  • Retail sales customer service
  • Grammar
  • Receiving support
  • Microsoft Office expertise
  • Conflict Mediation
  • Research
  • Building rapport
  • De-Escalation Techniques

Timeline

Customer Service Representative

Intuit
12.2023 - 05.2024

Advance Practitioner - CSA

AP Health
03.2021 - 12.2023

Certified Surgical First Assistant

Advance Services Support
07.2017 - 02.2022

Bachelor of Science - Healthcare

University of Phoenix

Associate of Science - Certified Surgical Assistant

Eastern Virginia Medical School

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Kris Martin