Kris Pal
Antelope,CA
Summary
Proven Field Service Technician with a track record of enhancing customer satisfaction through expert troubleshooting and repair, and a positive attitude. At Holt of California, significantly improved service quality by mastering technical troubleshooting and fostering teamwork. Skilled in preventive maintenance and customer service, consistently achieving results beyond employer expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Service Technician
Holt Of California
11.2014 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
Bay Supervisor
Walmart
06.2007 - Current
- Developed strong relationships with vendors, negotiating favorable terms and ensuring timely deliveries of supplies.
- Managed staff scheduling to ensure adequate coverage during peak hours, minimizing overtime costs.
- Collaborated with other supervisors to develop cross-functional initiatives that improved overall company performance.
- Led team meetings to discuss progress toward goals, address concerns, and devise solutions for ongoing challenges in the workplace.
- Championed continuous improvement initiatives, identifying opportunities for streamlining workflows or enhancing service offerings to better meet customer needs.
- Monitored budgetary constraints, effectively allocating resources to maximize profitability without compromising on quality or safety standards.
- Streamlined workflow by executing effective delegation strategies and clear communication with the team.
- Implemented preventative maintenance programs to minimize equipment downtime and extend the lifespan of tools and machinery.
Education
Automotive And Diesel Technician - Automotive Engineering Technology
Universal Technical Institute/Northern California
Sacramento, CA08.2007
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Preventive Maintenance
- Technical Troubleshooting
- Teamwork and Coordination
- Mechanical Aptitude
- Training and mentoring
Certification
- Diploma in Automotive Technology & Directors Honors List Award
- Certificate of 10 years of Service Recognition at Holt of California
- Certified Wheel Alignment Technician
- Certified Nissan Drivetrains & Climate System
- Certified Electrical Systems, Consult II Diagnosis & Simple Oscilloscope
- Certified Engine Mechanical & Chassis Systems
- Certified Automatic & Manual Transmissions, Climate Control
- Certified Nissan Advanced Technician Training (NATT)
- Certified ALLDATA Specialist
- Certified Diesel Master Technician
- Certified MHD Electrical 1 ILT
- Certified Engine Control & Fuel System ILT
- Certified on Electric Equipment
- Certified mobile equipment
- Certified PM Service Training
- Certified IC Diagnostics & Electrical T /S Training
- Certified in Large Equipment
- Certified in Forklift
Timeline
Field Service Technician
Holt Of California
11.2014 - Current
Bay Supervisor
Walmart
06.2007 - Current
Automotive And Diesel Technician - Automotive Engineering Technology
Universal Technical Institute/Northern California
- Diploma in Automotive Technology & Directors Honors List Award
- Certificate of 10 years of Service Recognition at Holt of California
- Certified Wheel Alignment Technician
- Certified Nissan Drivetrains & Climate System
- Certified Electrical Systems, Consult II Diagnosis & Simple Oscilloscope
- Certified Engine Mechanical & Chassis Systems
- Certified Automatic & Manual Transmissions, Climate Control
- Certified Nissan Advanced Technician Training (NATT)
- Certified ALLDATA Specialist
- Certified Diesel Master Technician
- Certified MHD Electrical 1 ILT
- Certified Engine Control & Fuel System ILT
- Certified on Electric Equipment
- Certified mobile equipment
- Certified PM Service Training
- Certified IC Diagnostics & Electrical T /S Training
- Certified in Large Equipment
- Certified in Forklift
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