Dedicated and detail-oriented professional with a Medical Office Administration diploma and CNA certification. Bilingual in French, with expertise in medical billing, administrative support, and patient care. Currently pursuing an Associate in Science degree in Nursing at Suffolk County Community College. Seeking a role in medical administration or as a CNA to contribute exceptional organizational, communication, and problem-solving skills while advancing patient and operational outcomes.
• Provide compassionate care to residents, assisting with daily living activities, including bathing, feeding, and mobility.
• Monitor and document patients’ vital signs and report changes to nursing staff.
• Ensure residents’ safety and comfort in compliance with care plans and facility policies.
•Deliver high-quality care to diverse patient populations in various healthcare settings.
• Assist with personal care, medication reminders, and mobility support for patients.
• Communicate effectively with healthcare teams to ensure continuity of care.
• Coordinated client communications and scheduling, ensuring a high level of service and organization.
• Managed patient accounts receivable, ensuring timely resolution of outstanding balances.
• Proactively educated patients on coverage and financial responsibilities.
• Documented interactions in SequelMed, EPIC, and PHI, processing payments accurately.
• Provided customer service support via phone and email.
• Managed appointment scheduling and unlocked accounts using Enterprise Health.
• Generated monthly reports utilizing Agility and Excel.
• Supported individuals with special needs in developing daily living and decision-making skills.
• Administered medications and maintained accurate client records.
• Organized and facilitated social, recreational, and educational events.
Administrative Expertise: Medical Terminology, ICD-10-CM, CPT/HCPCS Coding, Health Insurance Billing, EMR Software (Enterprise Health, EPIC/PHI), Client Scheduling, Microsoft Office Suite (Word, Excel, Access, Outlook)
Patient Care: CNA-certified, patient health monitoring, medication administration, daily living support, care documentation
Customer Service: Effective communication, problem resolution, patient education, billing queries, and appointment scheduling
Bilingual: Fluent in English and French and understands Spanish