KRIS PIERRE

• Provide compassionate care to residents, assisting with daily living activities, including bathing, feeding, and mobility.

• Monitor and document patients’ vital signs and report changes to nursing staff.

• Ensure residents’ safety and comfort in compliance with care plans and facility policies.

•Deliver high-quality care to diverse patient populations in various healthcare settings.

• Assist with personal care, medication reminders, and mobility support for patients.

• Communicate effectively with healthcare teams to ensure continuity of care.

• Coordinated client communications and scheduling, ensuring a high level of service and organization.

• Processed incoming calls, emails, and web chat requests promptly and professionally.

• Managed patient accounts receivable, ensuring timely resolution of outstanding balances.

• Proactively educated patients on coverage and financial responsibilities.

• Documented interactions in SequelMed, EPIC, and PHI, processing payments accurately.

• Provided customer service support via phone and email.

• Managed appointment scheduling and unlocked accounts using Enterprise Health.

• Generated monthly reports utilizing Agility and Excel.

• Supported individuals with special needs in developing daily living and decision-making skills.

• Administered medications and maintained accurate client records.

• Organized and facilitated social, recreational, and educational events.