Kristen Proctor
Hockley
Summary
Retail leader with progressive experience in customer service, team supervision, sales, and daily store operations. Proven success in training employees, managing inventory, cash handling, merchandising, and resolving customer concerns in fast-paced environments. Strong leadership, communication, and organizational skills with a focus on efficiency, productivity, and store performance.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Tiff's Treats
Cypress
09.2025 - Current
- Supervised daily store operations to ensure productivity, efficiency, and customer satisfaction.
- Trained and coached team members on procedures, service standards, and performance expectations.
- Assisted with hiring, onboarding, scheduling, and staff development.
- Managed cash handling, register accuracy, and policy compliance.
- Supported inventory control, merchandising, and achievement of store goals.
Server / Trainer
Wing Daddy's Sauce House
Little Elm
01.2024 - 01.2025
- Delivered strong customer service in a fast-paced environment while managing multiple priorities.
- Trained new employees on service standards and operating procedures.
- Processed orders accurately using POS systems and handled payments.
- Resolved customer concerns professionally to maintain satisfaction.
Team Lead
Trail Boss BBQ & Catering Enterprises
Tomball
01.2022 - 01.2025
- Supervised front- and back-of-house operations to maintain efficiency.
- Trained team members to improve service quality and productivity.
- Handled customer concerns and ensured positive guest experiences.
- Managed cash handling and closing procedures.
Project Manager
HP Executive Solutions
Katy
01.2022 - 01.2025
- Coordinated daily project workflows to ensure timely completion of tasks.
- Managed communication between clients and internal teams.
- Organized documentation, records, and progress tracking.
- Assisted with task delegation and operational efficiency.
Retail Sales Associate (Seasonal)
Columbia Sportswear
Cypress
01.2023 - 01.2024
- Provided exceptional customer service, consistently achieving and surpassing daily sales targets.
- Ensured store presentation and compliance with brand standards to enhance customer experience.
- Worked the register and handled cash and returns.
- Supported management with training, merchandising, and compliance tasks.
Assistant Manager
Franky's Gourmet Hot Dogs
Cypress
01.2022 - 01.2024
- Supervised daily operations and scheduling to ensure seamless shift transitions and adequate staff coverage.
- Trained team members in service, food safety, and customer engagement to improve service consistency and customer satisfaction.
- Assisted in hiring, onboarding, and developing new employees to improve team retention and cohesion.
- Built a friendly, fast-paced team culture focused on quality and hospitality.
Education
Business Studies -
University of North Texas
01.2028
Certificate in Professional Sales and Customer Relations -
The Real Sales Academy
01.2025
Skills
- Store Operations Management
- Team Leadership
- Customer Service
- Inventory Control
- Cash Handling
- Employee Training
- Scheduling & Organization
- Verbal & Written Commuincation
Timeline
Assistant Store Manager
Tiff's Treats
09.2025 - Current
Server / Trainer
Wing Daddy's Sauce House
01.2024 - 01.2025
Retail Sales Associate (Seasonal)
Columbia Sportswear
01.2023 - 01.2024
Team Lead
Trail Boss BBQ & Catering Enterprises
01.2022 - 01.2025
Project Manager
HP Executive Solutions
01.2022 - 01.2025
Assistant Manager
Franky's Gourmet Hot Dogs
01.2022 - 01.2024
Business Studies -
University of North Texas
Certificate in Professional Sales and Customer Relations -
The Real Sales Academy