KRIS WILNER
Bethel
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
33
33
years of professional experience
1993
1993
years of post-secondary education
Work History
Owner
Morgan’s Munchies
Bethel
08.2024 - Current
- Managed operations of a pet supply store focusing on customer service.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Developed and implemented marketing strategies to attract new customers.
- Curated unique products for bundling, for health conscious pet owners, and with use for training and behavior that is not available in the current market area.
- Established vendor relationships to source quality pet supplies efficiently.
Retail Service Merchandiser
Imperial Distributors Inc
Worcester
06.2024 - Current
- Organized product displays to enhance customer engagement and promote sales.
- Collaborated with team members to ensure effective inventory management and stock replenishment.
- Worked with store management to ensure best product selection for their customer base while helping to remove slow sellers and redundant product.
- Ensure merchandise is received in sellable condition and process credits for damaged or out of date items.
- Helped to select items for seasonal merchandise displays based on sales trends, holidays etc.
- Implemented visual merchandising strategies to maximize product visibility in retail spaces.
General Manager
Petco Animal Supplies Stores Inc.
10.2021 - 05.2024
- Managed daily operations and ensured compliance with company policies.
- Oversaw staff scheduling and optimized labor efficiency across the store.
- Led team meetings to enhance communication and address operational challenges
- Evaluated inventory management practices to maintain optimal stock levels.
- Implemented safety protocols to protect employees and customers in-store.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Fostered a positive work environment to improve team morale and collaboration.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
Selling Experience Leader
Petco
Auburn
04.2017 - 10.2021
- Hires and trains a team of guest experience specialists to provide customers with next level service, resulting in satisfaction scores that meet or exceed company goals.
- Monitors guest loyalty program enrollments, teach partners by example and coaching, to meet or exceed loyalty metric goals. Maintains consistent results of new PALS over 35% each week as well as exceeding company goals for Vital Care.
- Ensures partners complete all training. Communicates company goals and directives.
- Directs team in inventory management resulting in a completed physical inventory for 2020 with shrink numbers below goal.
- Keeps partner retention high through personalized training, career growth, and leader support.
- During Q1 and part of Q2, FY 2021, led the store in our GMs absence to increase B&M sales by more than $325,000 over the previous year.
- Works to skillfully merchandise company owned brands and consumables throughout the store to drive sales. Overcomes limitations of shipping and manufacturing by training partners in alternatives for out of stock products, helping to satisfy guest demand and retain sales.
Accounting & Compliance
Douglas W Jones Inc.
Bethel
02.2015 - 04.2017
- Weekly billing for wood product deliveries and follow up on accounts that were delinquent.
- Completed weekly revenue and expense reports.
- Ensured payroll was submitted for employees weekly.
- Pulled permits for oversize loads, ensured driver files, DVIRs and other DOT required paperwork was completed, and drivers were trained and correctly completing driving logs when necessary.
- Maintained fleet vehicle registrations, permits, and insurance of 50 or more vehicles.
- Worked with mechanics and owner of the company to select, install, and update software for DOT compliance items and fleet and heavy equipment maintenance.
Companion Animal and Merchandise Operations Leader
Petco
Auburn
11.2009 - 02.2015
- Worked with all partners to create a culture of care and compassion for pets in our care and for those of our guests.
- Increased companion animal sales, reduced shrink, and ensured maintenance was being completed to help lay the foundation for the store to grow from D volume to a fresh and saltwater magnet store.
- Ensured that all partners were trained nutrition specialists, thereby ensuring sales in consumables were exceeded.
- Maintained proper inventory and ordering across the store, working to maintain store standards, drive sales, and consistently exceeded sales goals.
Area Supervisor
Kohls Department Store
Auburn/Westbrook
08.2005 - 11.2009
- Helped to set up and open Auburn, ME location.
- Led Children, Footwear, and Home team to complete merchandise strategies including planograms, bulk stacks, and ad set while maintaining store standards.
- Assisted in driving guest loyalty metrics through helping to drive charge card applications.
- Supported upper management with MOD coverage, training new partners, and helping to ensure all communications were followed.
Floral Merchandiser
Key Floral
Yarmouth
04.2006 - 10.2006
- Maintained floral displays in Yarmouth Hannaford, including pulling dated product, maintaining arrangements, receiving biweekly deliveries, and tending to potted inventory.
- Weekly inventory of product to ensure correct product was shipped.
- Worked with Hannaford produce manager to address any quality concerns, guest issues, or display area locations during seasonal pushes.
Associate
Mt. Grocer/Sunday River
Bethel
11.2005 - 04.2006
- Daily food preparation and maintenance of dated inventory.
- Assisted guests with resort information, as well as information on area businesses, events, and other attractions.
- Closed tills and maintained cash records and daily deposits.
Owner
The Little Jungle Pets & Supplies
Norway
05.1993 - 09.2005
- Worked with supplier and breeders to provide a solid inventory of products and live animals to guests.
- Responsible for hiring employees, scheduling, accounting, and customer service.
- Participated in PIJAC training certifications in Aquatics, Small Animal, and Bird health and care. Used this information to create care sheets, design maintenance schedules for store inventory, and for breeding of many birds and small animals, including parakeets, lovebirds, finches, conures, doves, hamsters, rabbits, and mice.
- Attended trade shows to review new products, purchase displays and product, and network with suppliers.
- Ran a feral cat rescue and placement program to help serve the community's need that could not be filled by local shelters. Worked with local ACO and animal welfare advocates to help trap, fix, and rehome cats.
Education
Level 6 Ofqual - Clinical Canine Behavior: Theory, Practice & Appl
Canine Behavior College
Devon, England 10.2025 - 03.2026
ProDog Trainer Certification - Dog Training
Absolute Dogs Pro Dog Trainer
Devon , England 07.2019 - 07.2020
Oxford Hills Comprehensive High School
South Paris, MESkills
- Team building
- Office management and compliance
- Certified Concept Dog Trainer
- Expertise in animal care and husbandry
- Proficient in major programs and apps
- Quick learner
- Customer satisfaction and retention
- Multi-task management
Timeline
Level 6 Ofqual - Clinical Canine Behavior: Theory, Practice & Appl
Canine Behavior College
10.2025 - 03.2026
Owner
Morgan’s Munchies
08.2024 - Current
Retail Service Merchandiser
Imperial Distributors Inc
06.2024 - Current
General Manager
Petco Animal Supplies Stores Inc.
10.2021 - 05.2024
ProDog Trainer Certification - Dog Training
Absolute Dogs Pro Dog Trainer
07.2019 - 07.2020
Selling Experience Leader
Petco
04.2017 - 10.2021
Accounting & Compliance
Douglas W Jones Inc.
02.2015 - 04.2017
Companion Animal and Merchandise Operations Leader
Petco
11.2009 - 02.2015
Floral Merchandiser
Key Floral
04.2006 - 10.2006
Associate
Mt. Grocer/Sunday River
11.2005 - 04.2006
Area Supervisor
Kohls Department Store
08.2005 - 11.2009
Owner
The Little Jungle Pets & Supplies
05.1993 - 09.2005
Oxford Hills Comprehensive High School