Krisa Kittelson
wichita
Summary
Dedicated Customer Experience Specialist with expertise in client advocacy, CRM software, and communication skills. Proven ability to resolve issues and foster strong customer relationships, driving satisfaction and loyalty.
Calm and professional Customer Service Manager with a track record of training teams and resolving customer complaints. Committed to enhancing customer experiences and driving loyalty through effective problem resolution and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Customer Experience Specialist
RCB Bank
12.2025 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Independent Elderly Care Provider
Self-employeed
05.2020 - 11.2025
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Provided safe mobility support to help patients move around personal and public spaces.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Customer Service Manager
Walmart
08.2017 - 02.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Customer Service Manager/backup Operations Manager
Walmart
12.2015 - 08.2017
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Science - Human Resources Management
Wichita State University
Wichita, KS05-2025
Skills
- Experience optimization
- Request management
- CRM software
- Client advocacy
- Problem-solving
- Calm and professional under pressure
- Interpersonal skills
- Problem resolution
Languages
american sign language
Professional Working
Timeline
Customer Experience Specialist
RCB Bank
12.2025 - Current
Independent Elderly Care Provider
Self-employeed
05.2020 - 11.2025
Customer Service Manager
Walmart
08.2017 - 02.2020
Customer Service Manager/backup Operations Manager
Walmart
12.2015 - 08.2017
Bachelor of Science - Human Resources Management
Wichita State University