KRISANN MITCHELL
Ft. Pierce,FL
Summary
Dynamic customer service professional with extensive experience at Winn Dixie Supermarket, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and critical thinking, leading to increased loyalty and repeat business. Adept at managing high-stress situations while delivering world-class service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Winn Dixie Supermarket
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Manager
Festivals Supermarket
03.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service
Sedanos Supermarket
03.2017 - 03.2022
- Provided exceptional customer service by addressing diner concerns promptly and professionally.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Exercised composure under pressure and in escalated customer service scenarios.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Supported campus bookstore with inventory management and customer service.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Delivered world-class customer service to internal and external customers.
Education
Buff Bay
JamaicaSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Winn Dixie Supermarket
01.2023 - Current
Manager
Festivals Supermarket
03.2022 - 01.2023
Customer Service
Sedanos Supermarket
03.2017 - 03.2022
Buff Bay
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