Dynamic professional with strong customer engagement and technical troubleshooting skills. Proven ability to enhance customer satisfaction through effective communication and precise inventory management.
Overview
3
3
years of professional experience
Work History
Business Management Intern (Tech-Focused)
America On Tech
NYC, NY
03.2025 - 08.2025
Executed customer service scenarios, including returns, exchanges, and problem resolution.
Maintained accurate inventory records and addressed customer requests through spreadsheets.
Enhanced ability to explain computer products and services in straightforward terms.
Retail Associate / Computer Repair Technician
Computer & Wireless Solutions
NYC, NY
06.2023 - 02.2025
Diagnosed hardware and software issues across various computer systems.
Assisted customers with product selection and technical specifications to enhance satisfaction.
Accurately operated register, processing cash and card payments while issuing receipts.
Retail Sales Associate
CVS Pharmacy
NYC, NY
06.2022 - 05.2023
Operated the register and assisted customers in a fast-paced retail environment.
Stocked shelves, faced products, and maintained store cleanliness.
Helped customers find items and resolved basic checkout issues.
Operations Support
Freight Movers Inc
NYC, Ny
06.2022 - 10.2022
Maintained accurate and organized records for customer and driver interactions.
Tracked requests and updates to facilitate seamless daily operations.
Ensured clear communication between customers and drivers to enhance service efficiency.