Dynamic professional with strong customer engagement and technical troubleshooting skills. Proven ability to enhance customer satisfaction through effective communication and precise inventory management.
Overview
3
3
years of professional experience
Work History
Business Management Intern (Tech-Focused)
America On Tech
NYC, NY
03.2025 - 08.2025
Executed customer service scenarios, including returns, exchanges, and problem resolution.
Maintained accurate inventory records and addressed customer requests through spreadsheets.
Enhanced ability to explain computer products and services in straightforward terms.
Retail Associate / Computer Repair Technician
Computer & Wireless Solutions
NYC, NY
06.2023 - 02.2025
Diagnosed hardware and software issues across various computer systems.
Assisted customers with product selection and technical specifications to enhance satisfaction.
Accurately operated register, processing cash and card payments while issuing receipts.
Retail Sales Associate
CVS Pharmacy
NYC, NY
06.2022 - 05.2023
Operated the register and assisted customers in a fast-paced retail environment.
Stocked shelves, faced products, and maintained store cleanliness.
Helped customers find items and resolved basic checkout issues.
Operations Support
Freight Movers Inc
NYC, Ny
06.2022 - 10.2022
Maintained accurate and organized records for customer and driver interactions.
Tracked requests and updates to facilitate seamless daily operations.
Ensured clear communication between customers and drivers to enhance service efficiency.
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange