Krishaunda Bolden
Kannapolis,NC
Summary
I have a lot of experience in when it comes to working with individuals, working in complex situations, & problem-solving. All my jobs have consisted of me interacting & communicating with individuals on a daily basis. I am a very hard worker & very diligent in any work that I do. I am always willing to learn new skills that will allow me to continue to grow. I have good multitasking abilities and very detail-oriented. I am a team player and self motivated.
Overview
16
16
years of professional experience
Work History
CNA
Autumn Care Of Cornelius
Cornelius, NC
06.2023 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- charting
- working closely with rehab patients
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Distributed drinking water and nourishment to residents.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Used mobility devices to transport patients.
- Turned and repositioned bedridden patients to prevent bedsores.
Residential Advisor
Elon Homes & Schools For Children
Charlotte, NC
02.2018 - 01.2022
- Provided guidance and support to students in a residential setting.
- Facilitated programs such as study sessions, movie nights, and intramural sports activities.
- Conducted weekly meetings with residents to discuss issues and plan events.
- Developed strategies for conflict resolution among residents.
- Counseled students in handling family, financial and educational problems.
- educated & gave resources that were needed
- Communicated with staff to resolve problems with individual students.
- Assigned rooms to students.
- Collaborated with counselors to develop counseling programs that addressed student needs.
- worked closely with case managers
CNA
Emizen home care
Matthews, NC
08.2017 - 02.2018
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
CNA
grand victorian
Rockford, IL
10.2014 - 08.2017
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Administered medications under supervision of a licensed nurse.
- Observed and reported unusual symptoms and changes to charge nurse.
- Distributed drinking water and nourishment to residents.
CNA
Pa Peterson
Rockford, IL
02.2010 - 10.2014
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Distributed drinking water and nourishment to residents.
- Turned and repositioned bedridden patients to prevent bedsores.
Customer Service Representative
NCO Group, T-Mobile
Rockford, IL
07.2008 - 02.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
Education
Bachelor of Arts -
Ashford Unversity
San Diego, CA05-2019
High School Diploma -
Jefferson High School
Rockford05-2008
Skills
- Compassion and Empathy
- Complex Problem-Solving
- pay close attention to detail
- strong communication skills
- great time management
- strong problem solving skills
Timeline
CNA
Autumn Care Of Cornelius
06.2023 - Current
Residential Advisor
Elon Homes & Schools For Children
02.2018 - 01.2022
CNA
Emizen home care
08.2017 - 02.2018
CNA
grand victorian
10.2014 - 08.2017
CNA
Pa Peterson
02.2010 - 10.2014
Customer Service Representative
NCO Group, T-Mobile
07.2008 - 02.2010
Bachelor of Arts -
Ashford Unversity
High School Diploma -
Jefferson High School
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