Krishna Galvan
Somerville,NJ
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Fragrance Vendor
COTY.Inc
Paramus, NJ
12.2024 - Current
- Facilitated customer fragrance choices through detailed explanations of scent profiles and brand features to enhance shopping experience.
- Delivered customized product suggestions to maintain high levels of customer satisfaction.
- Drove efforts to achieve weekly sales goals in alignment with previous year performance benchmarks.
- Coordinated efforts with team members to sustain high sales performance and fulfill departmental objectives.
- Enhanced customer experience by maintaining comprehensive knowledge of multiple fragrance brands and collections.
- Fostered customer rapport to enhance brand loyalty and encourage ongoing patronage.
Retail Sales Support
Givenchy
Paramus, NJ
05.2024 - 11.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Beauty Advisor
Clarins Cosmetics
Paramus, NJ
06.2022 - 05.2024
- Educated customers on proper product usage techniques, giving them confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Cosmetics And Fragrance Merchandiser
Macy's
Paramus, NJ
01.2020 - 08.2022
- Daily floor sets, marketing, visuals and fulfillment.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, and stock replenishment for optimal product availability.
Education
High School Diploma -
John F. Kennedy
Paterson, NJ12-2019
Skills
- Effective Communication
- Proficient In Organization
- Cross-Functional Teamwork
- Dependable Punctuality
- Attentive Listening
- Conflict Resolution
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Fragrance Vendor
COTY.Inc
12.2024 - Current
Retail Sales Support
Givenchy
05.2024 - 11.2024
Beauty Advisor
Clarins Cosmetics
06.2022 - 05.2024
Cosmetics And Fragrance Merchandiser
Macy's
01.2020 - 08.2022
High School Diploma -
John F. Kennedy