Krishna Medina
Tucson,US
Summary
Skilled in conducting searches, responding to emergencies, and enforcing security protocols. Proven ability to interact effectively with detainees, staff, and visitors experienced in customer service while maintaining a professional attitude. Aiming to leverage my abilities to successfully fill the job role on your team.
Overview
17
17
years of professional experience
Work History
Detention Officer
Homeland Security (ICE)
10.2008 - 06.2021
- Conducted routine and emergency head counts of detainees.
- Completed intake paperwork, fingerprints and searches.
- Booked new detainees into facility and processed detainees for release.
- Prepared documentation for flights.
- Conducted vehicle searches upon arrival and exiting building with and without detainees.
- Searched the building and grounds, living quarters and work areas for contraband.
- Tracked detainees through head counts, visitor logs and scheduled activities.
- Responded to inquiries from the public, other staff, inmates and visitors.
- Physically restrained detainees when disturbances required physical intervention.
- Issued cleaning supplies, comfort items, laundry and all basic meals.
- Juveniles arriving, interviewing them, taking them to dental for check up. Providing a safe environment for them.
- Taking them to recreational areas, providing activities and meals. Locating family if possible.
- Delivering accurate and comprehensive information about products and services.
- Keeping accurate records or interactions and money transaction.
- Understanding customer needs and proactively offering solutions.
- Answering inbound calls, providing information about bonds and services, processing orders, and resolving customer concerns.
- Handling incoming calls from customers, directing them to the appropriate department, and providing initial support.
- Confirming customer details, such as addresses, court dates, reales dates and bond information.
- Striving to improve customer service skills
Sale Associate
J.C. Penney’s
Tucson, AZ
02.2004 - 05.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Ensured high-quality customer service during telephone and in-person engagements.
Education
Pharmacy Technician Certification - undefined
Pima Medical Institute
Tucson, Arizona05.2008
High School Diploma - undefined
Alta Vista High School
Tucson05.2005
Skills
- Security Checks
- Emergency Situations
- Records Maintenance
- Key Control
- Body and Cell Searches
- Inmate Monitoring
- Critical Thinking
- Adult Detention
- Gate Control
- Inmate Rights Knowledge
- System Recordkeeping
- Administrative Duties
- Detail Work
- Door Management
- Inmate Behavior Correction
- Vehicle Inspection and Transport
- Customer service experience
LANGUAGES
English and Spanish Fluent
Accomplishments
- Certified in CPR, 2008, 2021
Timeline
Detention Officer
Homeland Security (ICE)
10.2008 - 06.2021
Sale Associate
J.C. Penney’s
02.2004 - 05.2005
Pharmacy Technician Certification - undefined
Pima Medical Institute
High School Diploma - undefined
Alta Vista High School