Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krishna Olszewski

Kenosha,WI

Summary

Dynamic customer service professional with a proven track record at Industrial Power Products of America, excelling in problem resolution and enhancing customer loyalty. Skilled in data entry and shipping logistics, I consistently met productivity targets while fostering positive relationships and ensuring accurate order processing. Adaptable and dedicated to maintaining high standards of service.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Industrial Power Products of America
02.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered prompt service to prioritize customer needs.

Warehouse Associate

Yamaha Motor Co
05.2019 - 02.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Completed regular cycle counts to maintain accurate inventory records.
  • Maintained clean, orderly work environment free of hazards.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assembled pallets and crates for secure transportation of materials.
  • Helped train new employees in safe practices and warehouse procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Warehouse Associate

CoWorx Staffing Services
07.2017 - 05.2019
  • Consistently lifted materials weighing as much as 50 pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Assisted in reducing product damage by properly handling and storing materials.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Operated equipment while observing standard safety procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Completed regular cycle counts to maintain accurate inventory records.
  • Maintained clean, orderly work environment free of hazards.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assembled pallets and crates for secure transportation of materials.
  • Helped train new employees in safe practices and warehouse procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Education

GED -

Gateway Technical College
Kenosha, WI

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Microsoft Excel
  • Microsoft outlook
  • Call management
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Multi-line phone talent
  • Store maintenance
  • Research
  • Spreadsheets
  • Stock management
  • Shipping and logistics
  • Warehousing functions
  • Receiving support

Timeline

Customer Service Representative

Industrial Power Products of America
02.2022 - Current

Warehouse Associate

Yamaha Motor Co
05.2019 - 02.2022

Warehouse Associate

CoWorx Staffing Services
07.2017 - 05.2019

GED -

Gateway Technical College

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