Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krishonda Fisher

Austin

Summary

Dedicated Healthcare professional with 4+ years of experience in patient registration, insurance verification, and administrative support. Skilled in scheduling, data entry, and patient coordination while maintaining background compliance with HIPPA standards.

Overview

9
9
years of professional experience

Work History

Remote Dispatcher

Load It Down Logistics
11.2023 - Current
  • Maintained detailed and accurate logs of calls, dispatches, and
    responses.
  • Coordinated with field staff and supervisors to ensure timely and efficient service delivery.
  • Handled emergency and non-emergency calls with
    professionalism, accuracy, and composure.
    Prioritized calls effectively, ensuring urgent cases were addressed promptly.
  • Maintained confidentiality and adhered to data privacy and
    safety protocols

Patient Registrar

Baylor Scott & White
10.2021 - 10.2023
  • Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing.
  • Identify and update patient demographic information on ADT system as defined by departmental policy and procedures.
  • Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment

Tech Support Rep

Apogee (Robert Half)
08.2018 - 09.2020
  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Accommodates client disabilities by recommending devices and techniques.

Customer Service Rep

TMHP
10.2016 - 08.2018
  • Informing physicians of insurance that customers are enrolled in.
  • Verify insurance, name, DOB, social. Process claims.
  • Comply with HIPPA and privacy regulations

Education

High School -

McNeil High School
12.2012

Skills

  • 5 years in an inbound call center setting
  • 4 years in a healthcare office setting
  • Data Entry
  • Knowledge of HIPPA rights
  • Insurance verification
  • Dispatching procedures
  • Schedule management

Timeline

Remote Dispatcher

Load It Down Logistics
11.2023 - Current

Patient Registrar

Baylor Scott & White
10.2021 - 10.2023

Tech Support Rep

Apogee (Robert Half)
08.2018 - 09.2020

Customer Service Rep

TMHP
10.2016 - 08.2018

High School -

McNeil High School

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