Kris L. Guth
2118 N 9 Sheboygan ,WI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
BDC Agent
Sheboygan Chevrolet Chrysler
05.2023 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
- Handled inbound leads via phone and internet and directed to appropriate contact.
Owner-Operator
K’s Unique Cleaning Service
01.2013 - 05.2023
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Traveling Certified Nursing Assistant
Consult A Nurse
09.2010 - 01.2013
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Certified Nursing Assistant
Sheboygan Senior Center
04.2006 - 01.2013
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Certificate, Certified Nursing Assistant -
Moraine Technical College
West Bend, WIHigh School Diploma -
Sheboygan North High School
Sheboygan, WISkills
- Customer Relations
- Retail Sales Customer Service
- Active Listening
- Problem-Solving Ability
- Call Center Operations
- Office Equipment Proficiency
- Service Standard Compliance
- Conflict Resolution
- Professional Telephone Demeanor
- Critical Thinking
- Outbound and inbound calls
Timeline
BDC Agent
Sheboygan Chevrolet Chrysler
05.2023 - Current
Owner-Operator
K’s Unique Cleaning Service
01.2013 - 05.2023
Traveling Certified Nursing Assistant
Consult A Nurse
09.2010 - 01.2013
Certified Nursing Assistant
Sheboygan Senior Center
04.2006 - 01.2013
Certificate, Certified Nursing Assistant -
Moraine Technical College
High School Diploma -
Sheboygan North High School
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