Krislyn Guzman
San Antonio,TX
Summary
With a proven track record at Etech, I excel in customer engagement and problem-solving, enhancing loyalty and repeat business. My attentive listening and efficient data input skills drive success in high-pressure situations, ensuring satisfactory resolutions. I foster positive environments, contributing to organized settings and improved performance, aligning with employer-desired skills and objectives.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Etech
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teacher’s Assistant - Substitute
NISD
12.2023 - 04.2024
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
Education
High School Diploma -
Marshall High School
San Antonio, TX09-2021
Skills
- Customer engagement
- Attentive listening
- Problem-solving skills
- Efficient data input
Timeline
Customer Service Representative
Etech
10.2024 - Current
Teacher’s Assistant - Substitute
NISD
12.2023 - 04.2024
High School Diploma -
Marshall High School