Krislyn Hebert
Luling,LA
Summary
Results-driven professional with proven success in enhancing customer satisfaction and driving sales. Skilled in conflict resolution, time management, and mentoring teams to achieve operational excellence. Efficient in planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Hobby Lobby
Harahan, LA
04.2024 - Current
- Coordinated promotional events, increasing store traffic and boosting sales during peak seasons.
- Led team in merchandising strategies to enhance product visibility and customer engagement.
- Mentored junior staff on operational procedures, fostering a collaborative work environment.
- Oversaw daily operations, ensuring compliance with company policies and maintaining high standards of customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Medical Receptionist
Retina Associates of New Orleans
Metairie, LA
03.2023 - 03.2024
- Managed patient check-in and check-out processes, ensuring efficient service and accurate data entry.
- Verified insurance information and processed payments, enhancing patient experience and reducing billing errors.
- Scheduled patient appointments using electronic health record systems, optimizing daily workflow.
- Coordinated communication between patients and medical staff, improving appointment adherence and satisfaction rates.
- Conducted follow-up communications with patients regarding upcoming appointments or necessary documentation, ensuring compliance with protocols.
Sales Associate/Department Lead
Hobby Lobby
Harahan, LA
06.2020 - 03.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
- Collaborated with team members to achieve sales goals and maintain store standards.
- Maintained organized inventory and displays to ensure effective merchandising.
- Trained new associates on store policies, product knowledge, and customer service protocols.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Hostess/Server
Bubba's Burgers & Seafood
Luling, LA
06.2019 - 08.2019
- Managed reservation system to optimize table turnover and guest flow.
- Communicated effectively with kitchen staff to coordinate food service timing.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Handled guest inquiries and complaints professionally to resolve issues swiftly.
- Greeted customers warmly upon arrival and provided friendly and warm friendly and warm presence throughout the dining experience.
Education
Bachelor of Arts - Psychology
Southeastern Louisiana University
Hammond, LA12-2025
High School Diploma -
Hahnville High School
Boutte, LA05-2021
Skills
- Sales strategy
- Customer service
- Team leadership
- Staff training
- Time management
- Decision-making
- Conflict resolution
- Goal setting
Timeline
Assistant Manager
Hobby Lobby
04.2024 - Current
Medical Receptionist
Retina Associates of New Orleans
03.2023 - 03.2024
Sales Associate/Department Lead
Hobby Lobby
06.2020 - 03.2023
Hostess/Server
Bubba's Burgers & Seafood
06.2019 - 08.2019
Bachelor of Arts - Psychology
Southeastern Louisiana University
High School Diploma -
Hahnville High School