Krismia Innan De Guzman
Vallejo,CA
Summary
Experienced professional with a strong background in Banking Industry.Started from being a Bank Teller in 2014,to becoming a New Accounts Representative in 2018 Then promoted to become a Junior Assistant Manager in 2022 . I am Detail Oriented, offers companies products and services and can work under pressure. Skilled in problem-solving and assessing customers needs, Capable of managing projects and collaborating effectively with teams. Motivated and Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Junior Assistant Manager as Branch Sales Officer
Metropolitan Bank & Trust Company ( Metrobank)
Dagupan City, Philippines
01.2014 - 02.2024
- Developed strategies to increase sales, profitability and customer loyalty.
- Managed cash flow, ensuring proper handling of transactions and accounting accuracy.
- Responded promptly to customers' inquiries via email or phone calls.
- Analyzed customer feedback data to develop strategies for improving customer satisfaction.
- Executed marketing campaigns to promote products and services offered at the store.
- Provided customer service to customers, resolving any issues that arose.
- Participated in weekly team meetings to discuss progress and updates.
- Coordinated with other departments to ensure smooth operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared daily, weekly, monthly reports for management review.
- Conducts meaningful calls and visits to key customers.
- Contributes in building camaraderie and maintaining harmonious relationship among branch employees.
Education
Bachelor of Science - Business Administration Major in Financial Mgt.
University of Luzon
Dagupan City Pangasinan Philippines11-2013
Skills
- Employee engagement
- Product and service knowledge
- Operations Management
- Customer rapport
- Retail Operations Management
- Teamwork
- Leadership
- Interpersonal Communication
- Customer care experience
- Cash handling experience
- Marketing and sales
- Attention to Detail
- Multitasking
- Analytical Thinking
- Documentation
Accomplishments
- Graduated with Honors in Elementary & High School
- Awardee ( 2nd place Consumer Loans Individual Achievement) 4th Quarter of 2019
- Awardee (2nd place Sales Production) 1st Quarter of 2021
- Awardee ( Outstanding Contributor for Consumer Lending Nationwide Class B branches) 2021
Timeline
Junior Assistant Manager as Branch Sales Officer
Metropolitan Bank & Trust Company ( Metrobank)
01.2014 - 02.2024
Bachelor of Science - Business Administration Major in Financial Mgt.
University of Luzon
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