Krissa Whaples
Machesney Park,IL
Summary
Dynamic professional with extensive experience in the medical field, excelling in data entry accuracy and exceptional customer service. Proven track record in streamlining processes and enhancing team collaboration, ensuring timely operations. Committed to continuous improvement and maintaining a professional demeanor in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Deposit Clerk
Expeirty Healyh
Machesney Park, IL
07.2016 - Current
- Handling the batching, balancing, and posting of urgent care centers' insurance payments efficiently.
- Oversaw transaction handling for corporate credit card payments.
- Coordinated outbound mail processes in the postal room.
- Streamlined processing of received emails and fax data.
Supervisor Inbound Call Center/Surescripts
The Connection
Machesney Park, IL
08.2013 - 07.2016
- Facilitated barrier removal for healthcare providers through simplified procedures with EHR vendors.
- Ensured timely processing of provider updates to support uninterrupted medical operations.
- Facilitated supportive training, ensuring ongoing team consistency and precision.
Patient Service Representative
Rockford Memorial Hospital
Rockford , IL
10.2007 - 12.2012
- Managed inbound calls for appointment scheduling efficiently.
- Performed diligent balancing of cash batches.
- Facilitated purchasing process to maintain stock levels in dermatology office.
- Organized files through scanning and uploading.
Education
Associate of Applied Science - Medical Assistant
Rockford Career College
Rockford, IL07-2009
Skills
- Data entry accuracy
- Email management
- Customer service
- 10 Key entry
- Attention to detail
- Teamwork and collaboration
- Exceptional customer service
- Customer Service-oriented
- Professionalism and ethics
- Problem-solving
- Detail orientation
- Professional demeanor
- Continuous improvement
- Positive attitude
Timeline
Deposit Clerk
Expeirty Healyh
07.2016 - Current
Supervisor Inbound Call Center/Surescripts
The Connection
08.2013 - 07.2016
Patient Service Representative
Rockford Memorial Hospital
10.2007 - 12.2012
Associate of Applied Science - Medical Assistant
Rockford Career College
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