Krissandra Thompson
Moreno Valley,CA
Summary
Skilled Pharmacy Technician with a proven track record at Blue Shield and CVS Pharmacy, excelling in workflow optimization and team collaboration. Demonstrated ability to maintain confidentiality and manage pharmacy records, enhancing service quality and efficiency. Achieved significant reductions in review turnaround times, showcasing strong problem-solving skills and a commitment to pharmacy ethics.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Blue Shield
06.2022 - Current
- Communicated with physicians, physician's office staff, and pharmacy to assist with case resolution
- Maintained assist line to help others navigate through issues and find helpful resolution
- Maintained an individual queue
- Review as well as decision prior authorizations
- Participated in and maintained efficient workflow procedures
- Provided excellent customer service to patients, physicians and other healthcare professionals in a professional manner
Prior Authorization Fax Reviewer
Blue Shield
01.2022 - 06.2022
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Ensured consistency across multiple review projects by maintaining strict adherence to established protocols and procedures.
Pharmacy Technician
CVS Pharmacy
04.2018 - 05.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Pharmacy Technician
American Career College
06-2016
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Pharmacy ethics
- Pharmacy and customer records management
Timeline
Pharmacy Technician
Blue Shield
06.2022 - Current
Prior Authorization Fax Reviewer
Blue Shield
01.2022 - 06.2022
Pharmacy Technician
CVS Pharmacy
04.2018 - 05.2021
Pharmacy Technician
American Career College
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