Sharmia Zeno
Lafayette,LA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Healthcare Customer Service Remote
Blue Shield
Remote , LA
03.2020 - 04.2023
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Managed customer inquiries through telephone, email and social media interfaces.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
Education
High School Diploma -
Breaux Bridge High School
Breaux Bridge, LA05-2019
Skills
- Appointment Scheduling
- Strong interpersonal skills
- Claims Processing
- Follow-up skills
- Problem-Solving
- Customer Service
- Registration management
- HIPAA Compliance
- Quality Assurance
Timeline
Healthcare Customer Service Remote
Blue Shield
03.2020 - 04.2023
High School Diploma -
Breaux Bridge High School
Similar Profiles
Glenessa BurrGlenessa Burr
Medicare Customer Service Representative at Blue ShieldMedicare Customer Service Representative at Blue Shield
Lucia RaduLucia Radu
Pharmacy Technician at Blue ShieldPharmacy Technician at Blue Shield
Tajanique Cheatham LawsTajanique Cheatham Laws
Customer Service Representative at Blue ShieldCustomer Service Representative at Blue Shield