Overview
Work History
Education
Timeline
Generic

Krissia Filchuk-Fuentes

Tampa,FL

Overview

11
11
years of professional experience

Work History

Patient Specialist

Hidalgo Medical Services
05.2023 - 11.2023
  • Served as front-line customer service representative for clinic, addressing all patient needs.
  • Enhanced patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
  • Assisted in maintaining accurate medical records, ensuring confidentiality and compliance with HIPAA regulations.
  • Supported patients with insurance claims and billing inquiries, resulting in improved financial experiences.
  • Managed high call volumes, efficiently addressed patient inquiries, and resolved issues promptly.
  • Provided compassionate patient support during difficult times, fostering trust and positive relationships.
  • Provided patient advocacy administered scheduling, registration, insurance verification, and co-pay collections.
  • Collected bill payments, reconciled day sheets, deposits, and notified patients of past-due balances
  • Verified insurance eligibility, including Medicare/Medicaid, via appropriate databases
  • Assisted in collecting quality assurance data, patient paperwork, and medical records.

Recreation Program Coordinator

Engelwood Kidz Zone, City of Orlando
10.2021 - 08.2022
  • Performed case management and supervisory recreation work, including but not limited to planning, organizing, and directing youth opportunity and education programs to meet needs and interests of participants, residents, and public.
  • Case management duties included training, supervising, and evaluating youth and teen participants.
  • Mentored youth participants in social, life, and career skills and delivered professional development to prepare for future employment and academic opportunities.
  • Provided strong leadership for effective team and program management.
  • Enhanced communication skills among participants by leading group discussions and fostering open dialogue.
  • Improved student engagement by developing and implementing mentorship programs tailored to needs of at-risk youth.
  • Acquired partnerships with community stakeholders through networking to provide youth participants with diverse career and academic opportunities.
  • Boosted self-esteem for at-risk youth through consistent support, encouragement, and positive reinforcement.
  • Inspired personal growth by helping mentees set achievable goals and providing guidance on how to reach them.
  • Established trust with mentees through active listening, empathy, and genuine interest in their lives and experiences.
  • Connected at-risk youth with valuable resources such as counseling services, educational opportunities, or job training programs.
  • Assisted mentees in developing essential life skills like budgeting, time management, problem-solving, and effective communication techniques.
  • Created safe space for open discussion about sensitive topics such as substance abuse or mental health concerns without judgment or stigma attached.
  • Promoted resilience among at-risk youth through regular check-ins and ongoing emotional support during challenging times.
  • Developed personalized action plans to address mentees' specific challenges, such as goal setting or employment opportunities.
  • Evaluated program effectiveness through regular assessments of qualitative and quantitative data, making necessary adjustments.
  • Organized workshops on topics pertinent to at-risk youth, such as mental wellness, financial literacy, and career planning.

Neighborhood Outreach Coordinator

City of Orlando
04.2021 - 10.2021
  • Provided print and digital correspondence serving as a resource for communicating initiatives originating in the Public Works Department to affected communities on status of Public Works projects.
  • Published copy, city web page production, organized, planned, publicized, and coordinated community and neighborhood meetings.
  • Communicated with city constituents/residents and gathered input from affected communities on initiatives and projects.
  • Researched, wrote, published, and publicized best practices for Public Works projects and initiatives.
  • Enhanced program visibility by creating targeted marketing materials and utilizing social media platforms.
  • Collaborated with interdisciplinary teams to develop comprehensive plans for addressing community needs.

Recreation Project Coordinator

City Of Orlando
10.2018 - 04.2021
  • Performed supervisory work and managed all overall operations, including but not limited to planning, scheduling, budgeting, implementing, and executing the 21st Century Learning Grant Initiative at three neighborhood centers for their youth after-school and summer camp programs.
  • Researched needs of each community, created and implemented intervention plans to assist with academic and enrichment goals.
  • Planned, hosted, and executed free academic and enrichment community events.
  • Collaborated with community stakeholders to provide enrichment and academic programming to targeted low socioeconomic populations.
  • Enhanced team collaboration through regular meetings, fostering positive work environment for increased productivity.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Facilitated frequent progress reports and presentations to inform management about ongoing activities within their respective domains.
  • Assisted in developing training materials and organized workshops to enhance skill sets among staff members working under various capacities on different projects within the organization.
  • Played an active role in brainstorming sessions held to generate innovative ideas/solutions that could potentially be incorporated into existing/new projects being undertaken by the organization.

Regional Recreation Specialist

Engelwood Neighborhood Center, City of Orlando
06.2016 - 10.2018
  • Duties included planning, implementation, and execution of youth education and recreation programming and events.
  • Supervised, led, and supported assigned teams of employees, participated in various department committees, and collaborated with supervisors for all community events, resources, and needs.
  • Enhanced participant enjoyment by developing and implementing diverse recreational programs.
  • Increased community engagement through effective marketing of recreational events and activities.
  • Developed strong relationships with local organizations and businesses to secure program sponsorships and resources.
  • Created a safe, inclusive, and welcoming environment for recreational facility participants of all ages and abilities.
  • Established efficient registration, scheduling, and facility management systems to improve customer experience.

Recreation Specialist, Beardall Senior

City of Orlando
02.2013 - 06.2016
  • Duties included creating, implementing, and executing senior programming and events.
  • Supervised, led, and supported assigned teams of employees, participated in various department committees, and collaborated with supervisors for all community events, resources, and needs.
  • Enhanced participant enjoyment by developing and implementing diverse recreational programs.
  • Increased community engagement through effective marketing of recreational events and activities.
  • Collaborated with various departments to execute special events and projects successfully.
  • Developed strong relationships with local organizations and businesses to secure program sponsorships and resources.
  • Created a safe, inclusive, and welcoming environment for recreational facility participants of all ages and abilities.
  • Established efficient registration, scheduling, and facility management systems to improve overall customer experience.

Education

Master of Science - Clinical Mental Health Counseling

Walden University
Minneapolis, MN
2025

Bachelor of Arts - Communication Studies, Public Relations

Rollins College
Winter Park, FL
2021

Directors Credentials -

Seminole State College of Florida
Sanford, FL
2019

Associates of Arts - General Studies

Seminole State College
Sanford, FL
2010

Timeline

Patient Specialist

Hidalgo Medical Services
05.2023 - 11.2023

Recreation Program Coordinator

Engelwood Kidz Zone, City of Orlando
10.2021 - 08.2022

Neighborhood Outreach Coordinator

City of Orlando
04.2021 - 10.2021

Recreation Project Coordinator

City Of Orlando
10.2018 - 04.2021

Regional Recreation Specialist

Engelwood Neighborhood Center, City of Orlando
06.2016 - 10.2018

Recreation Specialist, Beardall Senior

City of Orlando
02.2013 - 06.2016

Master of Science - Clinical Mental Health Counseling

Walden University

Bachelor of Arts - Communication Studies, Public Relations

Rollins College

Directors Credentials -

Seminole State College of Florida

Associates of Arts - General Studies

Seminole State College

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