Krissna Trujillo
United Healthcare
Glendale,AZ
18
years of professional experience
Dedicated professional with strong skills in customer relations and problem resolution. Proven ability to enhance member understanding and satisfaction through effective communication and collaboration.
Work History
Health Plan Advisor
2 Years 2 Months- Educated members on health plan options and benefits to enhance understanding and engagement.
- Assisted in resolving member inquiries, improving customer satisfaction through effective communication.
- Conducted eligibility verifications, ensuring accuracy and compliance with regulatory standards.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
Insurance Customer Service Representative
5 Years 5 Months- Managed policy updates and claims processing to ensure accuracy and compliance with regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Mentored junior representatives, enhancing their product knowledge and customer interaction skills.
Administrative Coordinator
2 Years 8 Months- Coordinated scheduling and logistics for multi-departmental meetings, enhancing communication efficiency.
- Streamlined administrative processes, improving workflow efficiency and reducing turnaround time for service requests.
- Managed office supplies inventory, ensuring availability and reducing costs through strategic vendor negotiations.
- Developed training materials for new staff, fostering a smoother onboarding experience and operational consistency.
Patient Administration Specialist
6 Years- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated patient appointments and managed scheduling for optimal resource allocation.
- Facilitated communication between patients and healthcare providers, enhancing service delivery.
- Trained new staff on administrative procedures and patient management protocols.
Education
High School Diploma
Skills
Customer relations
Claims processing
Data entry
Financial acumen
Healthcare
Policy analysis
Regulatory compliance
Critical thinking
Bilingual communication
Timeline
Health Plan Advisor
United Healthcare
06.2024 - CurrentRead More
Insurance Customer Service Representative
Dignity Health
01.2019 - 06.2024Read More
Administrative Coordinator
Banner Health
05.2016 - 01.2019Read More
Patient Administration Specialist
Army National Gaurd
06.2008 - 06.2014Read More
San Jacinto High School
High School Diploma
Read More