Hi, I’m
Rose Brandon-Rubio
Countryside,IL
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
4
years of professional experience
Work History
Go Health Insurance
Health Plan Advisor
09.2017 - 12.2017
Job overview
- Promote good customer service by engaging customers with a friendly demeanor
- Analyzed customer needs to provide customized insurance solutions.
- Refer clients to outside sales partners when needed or appropriate call center
- Identified and solicited sales prospects in agency databases.
- Conducted research and identified market trends to develop better strategies for sales.
Fifth Third Bank
Personal Banker
08.2015 - 09.2017
Job overview
- Greeted customers and delivered information about new account processes.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Manage branch sales and service activity goals to ensure top performance level amongst peer groups
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Fifth Third Bank
Customer Service Representative
06.2014 - 05.2015
Job overview
- Provided primary customer support to internal and external customers.
- Investigated and resolved accounting and service concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
City Colleges of Chicago-Harold Washington CollegeChicago, IL
Associate of Applied Science from Accounting And Business Management
06.2014
Skills
- Budgeting Assistance
- Customer Relations
- Account Management
- Administrative Support
- Microsoft Excel
Timeline
Health Plan Advisor
Go Health Insurance
09.2017 - 12.2017
Personal Banker
Fifth Third Bank
08.2015 - 09.2017
Customer Service Representative
Fifth Third Bank
06.2014 - 05.2015
City Colleges of Chicago-Harold Washington College
Associate of Applied Science from Accounting And Business Management
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