Krissy Ann Luna
San Antonio,TX
Summary
Proven Administrative and Medical Assistant with a track record of enhancing patient care and streamlining office operations at Dr. Martin Wiesenthal and UT Medicine. Skilled in data entry and professional communication, adept at fostering patient trust and managing sensitive information. Increased office efficiency by 20% through effective scheduling and records management. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The Royal Card House
San Antonio, TX
04.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Medical Assistant
Dr. Martin Wisenthal (internal Medicine )
San Antonio, TX
01.2008 - 07.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
UT Medicine (ortho)
San Antonio, TX
03.2006 - 12.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
No Degree - Medical Assistant
San Antonio College of Medical & Dental Assistant
San Antonio, TX01.2005
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Customer Relations
- Critical Thinking
- Scheduling
- Documentation and Recordkeeping
- Office Management
- Professional Communication
- Records Management
- Spreadsheets
- Social media knowledge
- Bookkeeping
Certification
- RMA - Registered Medical Assistant
Timeline
Administrative Assistant
The Royal Card House
04.2018 - Current
Medical Assistant
Dr. Martin Wisenthal (internal Medicine )
01.2008 - 07.2010
Medical Assistant
UT Medicine (ortho)
03.2006 - 12.2007
No Degree - Medical Assistant
San Antonio College of Medical & Dental Assistant