KRISSY DANKWA
Bronx,NY
Summary
Dedicated and compassionate healthcare professional with over 5 years of experience in non-clinical, patient-facing roles in fast-paced clinical and hospital environments. Demonstrates proven ability in managing patient registration, scheduling, insurance verification, and medical records with accuracy and confidentiality. Skilled in guiding patients through complex healthcare systems, improving access to care, and reducing barriers to treatment. Recognized for strong communication, organizational, and problem-solving skills, with a patient-centered approach that fosters trust and enhances the overall patient experience. Proficient in electronic medical record (EMR) systems such as Epic and Cerner, as well as HIPAA compliance. Experienced in using Microsoft Word, Excel, and Outlook, and provides culturally sensitive support.
Overview
5
5
years of professional experience
Work History
Patient Navigator - The Department of Orthopedics / Orthopedic Surgery
NewYork Presbyterian Brooklyn Methodist Hospital
Brooklyn, NY
09.2025 - Current
- Answer patient phone calls and respond to inquiries.
- Schedule appointments with orthopedic surgeons, imaging, procedures, and follow-up visits.
- Manage medical documentation, including orthopedic records, imaging results, and physician notes.
- Maintain accurate records in the EMR system, tracking appointments, follow-ups, and outstanding documents.
- Clearly communicate treatment plans and provider instructions.
- Assist with insurance verification, referrals, and prior authorizations.
- Serve as the primary point of contact between patients and care teams.
- Address patient concerns and help remove barriers to care, such as transportation and access issues.
- Act as a liaison between patients, families, and the orthopedic care team, providing clear communication on expectations and care instructions.
- Educate patients on pre-operative and post-operative care, as well as recovery expectations.
- Maintain accurate patient records and documentation.
- Follow up on patient progress and missed appointments.
- Ensure timely referrals and transitions between care settings.
Administrative Assistant II
The Tisch Cancer Institute at Mount Sinai Hospital - Division of Hematology/Medical Oncology
New York, NY
01.2024 - 09.2025
- Handle inbound calls from patients, caregivers, and providers about appointments, treatment schedules, follow-ups, test results, and oncology queries, and share info with doctors and nurses.
- Screen and prioritize communication (mail/email, calls).
- Schedule physician visits, appointments, diagnostic tests, and follow-ups using systems like Epic or Cerner.
- Obtain authorizations/referrals for visits and procedures before services are rendered.
- Collect patient medical records and assemble charts for new and follow-up cases.
- Assist with clinical documentation and paperwork (disability forms, insurance, etc.).
- Maintain physician calendars and coordinate meetings, confirming attendees and logistics.
- Arrange travel for physicians (flights, hotels) and manage reimbursements.
- Prepare academic materials (manuscripts, presentations, grant applications).
- Compile reports/statistics, monitor budgets, and maintain accruals.
- Act as a liaison with other departments and external parties to achieve goals.
Patient Encounter Associate
Ruttenberg Treatment Center of the Tisch Cancer Institute at Mount Sinai Hospital
New York, NY
04.2022 - 01.2024
- Greet patients in person and over the phone, update insurance and demographic info in the EMR system.
- Gather and accurately enter registration and financial information for pre-registration.
- Determine insurance eligibility, explore self-pay options, and assist with referrals/authorizations.
- Schedule, reschedule, or cancel appointments and confirm patient visits.
- Check in patients, verify information, conduct financial screenings, and collect co-pays.
- Handle charge and payment entry tasks and prepare cash deposits.
- Prepare authorizations, referrals, and diagnostic test scheduling as requested.
- Monitor waiting room status and communicate expected wait times.
- Reconcile daily schedules to ensure correct billing of patient visits.
- Scan and process documents in the EMR system using EPIC.
- Identify and propose solutions for registration, insurance, and scheduling improvements.
Patient Experience Representative
Metro Community Health Centers
Bronx, NY
01.2021 - 04.2022
- Answer phone calls, direct them accordingly, take messages, and enter information into ECW and First Outcomes.
- Schedule, confirm, and send appointment reminders; verify insurance eligibility and obtain authorizations or referrals.
- Ensure accurate entry of information in ECW and First Outcomes, routing it to the appropriate physician by the end of the day.
- Fax requests for patient medical records as needed.
- Greet patients in person and via phone, providing warm and courteous service.
- Manage patient registration and update demographic and insurance information, ensuring forms are complete.
- Maintain and update patient records in EHR systems.
- Address patient concerns and ensure understanding of clinic policies and instructions.
- Monitor patient flow and reduce wait times; communicate with clinical staff.
- Occasionally assist with filing, scanning, and managing communications.
Education
High School Diploma - Health Information Technology
Borough of Manhattan Community College
New York, NY06-2022
High School Diploma -
St. Edmund Campion Catholic Secondary School
Brampton, ON, Canada06-2015
Skills
- Medical terminology
- Medical recordkeeping
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Patient registration
- Detail-oriented
- Scheduling appointments
- Insurance verification
Timeline
Patient Navigator - The Department of Orthopedics / Orthopedic Surgery
NewYork Presbyterian Brooklyn Methodist Hospital
09.2025 - Current
Administrative Assistant II
The Tisch Cancer Institute at Mount Sinai Hospital - Division of Hematology/Medical Oncology
01.2024 - 09.2025
Patient Encounter Associate
Ruttenberg Treatment Center of the Tisch Cancer Institute at Mount Sinai Hospital
04.2022 - 01.2024
Patient Experience Representative
Metro Community Health Centers
01.2021 - 04.2022
High School Diploma - Health Information Technology
Borough of Manhattan Community College
High School Diploma -
St. Edmund Campion Catholic Secondary School