Krissy Dykes
Independent Insurance Broker/ Agent
Delray Beach,FL
Summary
Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Independent Insurance Broker
Elite Medicare Advisors
Boca Raton, FL
07.2022 - 05.2023
- Sold health, life, and various ancillary insurance products to individuals using consultative selling techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Conducted research and identified market trends to develop better strategies for sales.
Independent Insurance Agent/Broker, American Senior Benefits
Boca Raton, FL
12.2021 - 07.2022
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Customer Service Professional
Block Advisors
Boca Raton, FL
12.2020 - 03.2021
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted customers by answering questions and responding to inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 40 customers each day.
CSR/Teller
Union Planters Bank
Cooper City, FL
01.2001 - 01.2004
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Processed customer transactions promptly, minimizing wait times.
- Placed orders for customer checks and verified starting numbers.
- Provided customer records, account statements and copies of checks.
- Turned in excess cash to maintain drawer security.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
BBA - Business Administration And Management
Strayer University
Washington, DC 03.2011 - 06.2015
Skills
Insurance Sales (2 years)undefined
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Certifications and Licenses , 2-15 Insurance License December 2021 to Present Life Insurance License Health Insurance License December 2021 to Present
Timeline
Independent Insurance Broker
Elite Medicare Advisors
07.2022 - 05.2023
Independent Insurance Agent/Broker, American Senior Benefits
12.2021 - 07.2022
Customer Service Professional
Block Advisors
12.2020 - 03.2021
BBA - Business Administration And Management
Strayer University
03.2011 - 06.2015
CSR/Teller
Union Planters Bank
01.2001 - 01.2004
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