Krissy Shearn
Cherry Hill
Summary
Experienced and personable hospitality professional with over 9 years in high-volume restaurant and bar environments. Skilled in managing large sections, promoting craft cocktails, and maintaining seamless communication between front and back-of-house teams. Recognized for attention to detail, strong work ethic, and a guest-first approach that drives repeat business and positive reviews.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Caterer
Jamestown
12.2024 - Current
Server
Iron Hill Brewery
02.2025 - 09.2025
- Upsold menu items by leveraging in-depth knowledge of house-brewed beers and food pairings, enhancing overall guest dining experience
- Delivered attentive, knowledgeable service in high-volume brewpub, effectively managing multiple tables to ensure high guest satisfaction
- Processed orders and payments accurately and quickly using POS systems, ensuring seamless service flow and improving table turnover
Server/Caterer
Cescaphe
12.2024 - 03.2025
- Managed multiple tables, ensuring prompt food and beverage delivery for optimal guest experience.
- Provided outstanding customer service, enhancing guest satisfaction in fast-paced environment.
- Collaborated with kitchen staff to ensure accurate and efficient order fulfillment.
- Trained new servers on menu offerings and service protocols.
Server
Reunion Hall
08.2024 - 03.2025
- Provided exceptional customer service to enhance guest satisfaction in high-volume dining environment.
- Managed multiple tables to ensure timely food and beverage delivery, enhancing overall dining experience.
- Collaborated with kitchen staff to streamline service during peak hours, improving workflow and guest satisfaction.
- Trained and mentored new servers on menu knowledge and operational procedures.
Bartender/Server
Central Taco And Tequila
12.2018 - 02.2025
- Delivered high-quality service in fast-paced, high-volume environment by managing multiple guest sections, upselling craft cocktails and premium tequila flights, and ensuring guest satisfaction and order accuracy during peak shifts.
- Trained and mentored junior servers and bartenders in cocktail preparation and customer service techniques to improve team performance.
- Developed original cocktail recipes and seasonal drink specials to enhance customer engagement and increase bar revenue.
Server/Lead Caterer
The Kove
01.2016 - 11.2018
- Delivered attentive, high-level table and buffet service in both formal and informal settings, adapting to event style and guest expectations
- Coordinated bar operations during catered events, preparing and serving beer, wine, and basic cocktails per event requirements and service standards
- Managed fast-paced environments to ensure timely order delivery during peak hours
Education
High School Diploma -
Haddonfield Memorial High School
Haddonfield, NJSkills
- Order accuracy
- Point of sale operations
- High-volume service
- Cocktail skills
- Upselling techniques
- Attention to detail
- High-speed multitasking
- Guest satisfaction and engagement
- Customer focus
- Memory retention
- Team support
Certification
TIPS - Training for Intervention Procedures
Timeline
Server
Iron Hill Brewery
02.2025 - 09.2025
Server/Caterer
Jamestown
12.2024 - Current
Server/Caterer
Cescaphe
12.2024 - 03.2025
Server
Reunion Hall
08.2024 - 03.2025
Bartender/Server
Central Taco And Tequila
12.2018 - 02.2025
Server/Lead Caterer
The Kove
01.2016 - 11.2018
High School Diploma -
Haddonfield Memorial High School