Krista Barker
Panama City,FL
Summary
Results-driven Manager of Account Management with background in overseeing account teams, ensuring customer satisfaction, and driving revenue growth. Known for strong leadership skills, strategic planning abilities, and conflict resolution proficiency. Proven track record in fostering client relationships while effectively managing resources to increase operational efficiency. Demonstrated impact made through consistent delivery of results-aligned strategies and solutions that enhance overall business performance.
Overview
19
19
years of professional experience
Work History
Manager, Account Management
WOW! Internet, Cable And Phone
Panama City, FL
03.2020 - Current
- Led the process of conducting performance reviews, guiding and supporting team members in their professional growth.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with industry regulations and company policies.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
Business Account Manager
WOW! Internet-Cable-Phone
Panama City, FL
12.2016 - 03.2020
- Renewed customer contracts, protected and grew existing revenue streams.
- Work closely with the Business Account Executives to increase revenue whenever possible and offer new products to current customers.
- Maintain a high level of customer satisfaction and work tirelessly to create a WOW! experience for our customers.
- Consistently exceeded all KPI's and renewal goals.
- Managed revenue and addressed billing and service concerns in the role of Bulk Business Account Manager starting from July 2016.
- In 2019 so far, I have secured 2315 units for a total contract value of $6,121,068.
Integrated Media Solutions Provider
iHEART Media
06.2013 - 12.2016
- Prospect and sell integrated advertising solutions to businesses using radio and digital assets
- Uncover a potential customer's marketing needs and develop solutions that meet them and deliver return on investment by using our radio station's resources.
Membership Account Executive
Bay County Chamber of Commerce
09.2012 - 04.2013
- Acquire new Chamber memberships to all types and sizes of businesses through cold calling, referrals and networking.
Commercial Account Executive
Comcast
Panama City, FL
06.2005 - 08.2012
- Managed over 400 accounts that collectively bill over 7 million dollars annually in 4 markets including Panama City, Panama City Beach, Marianna, FL and Dothan, AL
- Negotiated contract terms such as rate, services, length of contract, upfront access fees and continued revenue share options
- Worked closely with corporate attorneys on contract language for all new sales and renewals
- Cultivated video accounts to successfully up-sell additional products such as High-Speed Internet and Comcast Digital Voice
- Created sales material, proposals and high-impact multimedia presentations used in sales presentations to groups as large as 400
- Produced training materials for customer service representatives that related to the Commercial Development Department
- Worked closely with the Technical Department to ensure 100% delivery of services.
Advertising Account Executive
Bay County Chamber of Commerce
- Procure advertisers for the Bay County Chamber of Commerce Website, quarterly magazine The Bay Biz, e-BIZ Newsletter and Chamber Lobby Display.
Sales Manager
Comcast
Panama City, FL
- Managed up to 13 Direct Sales Representatives in Panama City, Marianna, Florida and Dothan, AL
- Restructured and implemented a new playbook and compensation plan
- Worked very closely with my team in the field as much as possible
- Immersed myself in all departments of the business to better understand and learn how we can help them and how they can help us be more productive
- My team was consistently the best in the country even with considerable competition in the market.
Education
Marketing/Finance -
Jacksonville State University
Jacksonville, AL01.1989
Marketing/Finance -
Auburn University
Auburn, AL01.1988
Graduated -
Vero Beach High School
Vero Beach, FLSkills
- Relationship Building
- Pipeline Management
- Superb negotiating skills
- Excellent listener
- Interpersonal, Communication and Presentation Skills
- Public Speaking
- Proficient with MS Office (Excel, Word, PowerPoint), Google Documents, Sheets and Salesforce
- Strong ability to get along with others
Selectedachievements
- While the Manager of Account Management I continue to maintain the highest ENPS score in Office Vibe and now PEAKON in the company.
- Powered with strong, well-honed interpersonal and communication skills; critical and useful in handling intense negotiations.
- Key Account Management - Renewed over 98% of commercial accounts through excellent customer service, strong negotiating skills and creating a win-win situation for both the company and the customer.
- New Business Development - Secured over 75% of the new business opportunities in the market even though faced with strong competitors.
- Proficient in: Salesforce, Excel, Word, Power Point, Google Sheets & Docs
- Volunteer - Wrote and secured a $36,000 grant for Northside Elementary School, raised over $500,000 for local schools, sport clubs and Children's Home Society of Florida.
Activities
- United Way Loaned Executive Program 2015 and 2016
- Chair of Children's Home Society of Florida Board of Directors (Chaired the Compassionate Chef's for Kids event in 2011 and 2012, increased profits each year).
- Member Board of Directors Children's Home Society of Florida 2009 - 2016
- Guardian ad Litem 2014 - 21018
- Bay County Chamber of Commerce Tourism Appreciation Committee 2015
- Northside Elementary PTO Secretary (5 years)
- Graduate of Leadership Bay (2010)
Timeline
Manager, Account Management
WOW! Internet, Cable And Phone
03.2020 - Current
Business Account Manager
WOW! Internet-Cable-Phone
12.2016 - 03.2020
Integrated Media Solutions Provider
iHEART Media
06.2013 - 12.2016
Membership Account Executive
Bay County Chamber of Commerce
09.2012 - 04.2013
Commercial Account Executive
Comcast
06.2005 - 08.2012
Advertising Account Executive
Bay County Chamber of Commerce
Sales Manager
Comcast
Marketing/Finance -
Jacksonville State University
Marketing/Finance -
Auburn University
Graduated -
Vero Beach High School
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