KRISTA BARTON
Summary
Committed to providing outstanding customer service by actively engaging with guests and addressing their needs promptly. Proven ability to enhance overall guest experiences through effective problem-solving skills and a consistently positive demeanor. Focused on creating a welcoming and enjoyable atmosphere that encourages repeat visits and fosters customer loyalty.
Overview
11
11
years of professional experience
Work History
Premium Guest Services
Gainbridge Fieldhouse
01.2018 - 01.2025
- Elevated guest experience for Premium and Corporate clients; delivering exceptional customer service through effective communication, prioritizing tasks and dependability.
- Enhanced guest satisfaction by understanding and personalizing guest needs; tailoring services based on guest preferences and special requests- creating memorable experiences.
- Resolved issues efficiently; implementing solutions, while maintaining a positive, helpful demeanor in a fast-paced environment.
- Boosted guest returns to Premium Clubs through strategic networking and targeted referrals; building one-on-one relationships.
Administration
Potterville Public Schools
01.2015 - 01.2017
- Maintained confidential materials and information with sensitivity and priority, including student records, audit reports, state financial reporting and vital records.
- Fostered an ethical work environment by initiating projects and implementing solutions that boosted team productivity.
- Adapted communication style to connect with different personalities, focusing on clarity and understanding.
- Accounts Receivable and Payable on all purchase orders for school district, including staff payroll.
Sports Journalist
National Sports Journalism Center
01.2014 - 01.2017
- Crafted impactful feature stories, boosting reader engagement through insightful interviews and thorough research.
- Boosted website traffic by article shares through strategic editorials and online publications.
- Distributed press releases, and produced video and photography from IndyCar, NBA, WNBA, NASCAR press conferences and media-held events through various social media outlets.
- Assisted in editing, page layout, and photography responsibilities by using Photoshop, WordPress and Microsoft Office.
Education
Associates of Science - Legal Studies
Ivy Tech Community College
Fort Wayne, IndianaBachelor of Arts - Journalism And Mass Communication
IUPUI
Indianapolis, IndianaSkills
- Time-Management
- Mentor & Team Leadership
- Employee Development
- Active Listening
- Attention to Detail
- Interpersonal Communication
- Adaptability
- American Sign Language
- French
Accomplishments
- 2024 Indianapolis NBA All-Star Premium Best Server Winner
- 2023 Pacers Sports and Entertainment Elevate Customer Service Golden Basketball Winner
- 2021-2023 Levy Legends Excellence in Customer Service Nominee
Timeline
Premium Guest Services
Gainbridge Fieldhouse
01.2018 - 01.2025
Administration
Potterville Public Schools
01.2015 - 01.2017
Sports Journalist
National Sports Journalism Center
01.2014 - 01.2017
Associates of Science - Legal Studies
Ivy Tech Community College
Bachelor of Arts - Journalism And Mass Communication
IUPUI
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