Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Krista Coffin

1020 Lorane Highway, Eugene,OR

Summary

Hard-working, outgoing, and detail oriented server with 5+ years of upscale restaurant experience looking to broaden experience and gain aptitude in the hospitality industry. A great addition to any team; possessing excellent interpersonal communication skills, a strong work ethic, and an engaging personality.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

The Lodge, Treebones Resort
02.2019 - 11.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
  • Maintained a professional appearance, prepared the dining room for service, kept sections & server stations clean and orderly
  • Responsible for all tasks of service including running food, filling water, clearing plates in-between courses, re-setting tables, & preparing drinks and desserts
  • Guided patrons through a prix-fixe menu, helped identify appropriate wine pairings, opened & poured wine table-side
  • Maintained a thorough knowledge of the menu & increased revenue through strategic upselling & personalized service
  • Efficiently used POS system to take orders table-side and send to BoH, fired courses in a timely manner, and kept a strong line of communication with the kitchen
  • Prepared itemized checks and processed payments, completed all closing tasks in an efficient manner
  • Assisted with catering for private events and concerts at the Resort for over 500 people

Front of House Manager

The Lodge, Treebones Resort
06.2021 - 05.2024
  • Curated a new regional wine menu to align with market trends
  • Developed a server script and run-of-service protocol
  • Implemented an additional offerings menu, bringing in a monthly sales increase of 5%
  • Managed schedules, cut times, shift swaps, & emergency coverage
  • Conducted employee reviews & held monthly meetings to disperse new information, implement sales goals & highlight successes
  • Developed daily checklists and created training SOPs
  • Managed reservations
  • Took inventory & placed alcohol and product orders
  • Managed day-to-day operations as well as weekly deep clean and administrative tasks
  • Designed, updated and printed menus
  • Worked closely w/ the kitchen team to ensure smooth, knowledgeable service
  • Managed the POS & KDS systems for the Front and Back of House, troubleshooted card reader errors & error display messages
  • Addressed guest concerns and resolved all issues to satisfaction

Barista

The District Coffeehouse
06.2015 - 11.2018
  • Prepared and served specialty coffee to order, handled deposits, inventory, and completed weekly shopping required to keep the store properly stocked.

Crew Member

Trader Joes
01.2015 - 03.2016
  • Performed a variety of tasks as a member of an enthusiastic team, including stocking shelves, taking inventory, bagging groceries, working the register, and answering customers’ questions to help them better understand the Trader Joe’s brand and identity.

Education

No Degree - General Education

North Park University
Chicago, IL

Skills

  • Square POS systems
  • TOCK reservation systems
  • Strong organizational skills
  • Adaptable
  • Fast learner
  • Team player
  • Multi-tasking & management of priorities
  • Responsible
  • Thorough
  • Exceptional customer service

Certification

  • ServSafe Food Handler Certification
  • OLCC Permit
  • Oregon Food Handlers Card

References

Jenna Scolinos- General Manager, Treebones Resort

(See attached reference letter)

jenna@treebones.com


Kyle Walker- Executive Chef, The Lodge Restaurant at Treebones Resort

kyle@treebones.com / (858)337-5826


Carli Parisi- Sous Chef, The Lodge Restaurant at Treebones Resort

carliparisi@gmail.com / (760) 410-3437

Timeline

Front of House Manager

The Lodge, Treebones Resort
06.2021 - 05.2024

Server

The Lodge, Treebones Resort
02.2019 - 11.2024

Barista

The District Coffeehouse
06.2015 - 11.2018

Crew Member

Trader Joes
01.2015 - 03.2016

No Degree - General Education

North Park University

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Krista Coffin