Krista Culver
Summary
Ringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Booking Team/Experience Concierge
Enchanted Fairies
07.2023 - Current
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Enhanced team collaboration by developing and implementing effective communication strategies.
- Improved client satisfaction rates by providing tailored collaboration solutions addressing unique needs.
- Maintained a keen understanding of industry trends and market demands, guiding script selections accordingly.
- Managed edits in close collaboration with editing team and incorporated required changes into updated designs.
Quality Assurance Analyst (Contract)
Remedy
02.2023 - 06.2023
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Monitored process checks for proper completion and correct frequency.
- Made outbound calls to test for quality
Freelance Content Writer
Self Employed Writer
01.2020 - Current
- Strengthened content by thoroughly editing and proofreading content prior to submission.
- Used Microsoft Word, Google Docs and SharePoint to store and share created documents.
- Proofread and edited posts to prepare for publication.
- Conducted extensive internet research to provide facts and statistics for articles and blogs.
Esupport Agent
Sedgwick
07.2016 - 01.2020
- Input claims data such as workers compensation, auto, general, and FMLA into system
- Train new hires on phones and emails
- Create guides and flow charts to assist employees on trends.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Compiled data and reviewed information for accuracy prior to input.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Associate
Between Friends
07.2014 - 11.2015
- Quality donations check, cashier, display management, floor keeper, cash handler, customer service
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Box Office/CashierUsher
Cinemark Theaters
07.2012 - 08.2013
- Arranged delivery of tickets for bulk orders and non-local customers by printing tickets for delivery, shipping via carriers and communicating with buyers to inform of delivery status.
- Analyzed current and past event sales to assist in determining future marketing strategies.
- Communicated with subscribers per to help subscribers exchange, upgrade, renew and purchase tickets.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible hours; night, weekend, and holiday shifts.
Food Service Aide
Murray Calloway County Hospital
01.2012 - 07.2013
- Food handling, patient services, food quality checker, food display management
- Maintained cleanliness and sanitation of kitchen and dining areas, adhering closely to health regulations and organizational standards.
- Set up, broke down and maintained order of buffet tables and other self-service areas, restocking with food items and utensils.
- Committed specified dietary restrictions, preferences or allergies to memory and verified that meals conformed to requirements prior to delivery.
Housekeeper
Sportsman's Lodge
07.2009 - 10.2011
- Guest services, cleaning, laundry, fast paced environment, office work
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Bachelor of Arts - English And Education
Murray State University
Murray, KY05.2016
Skills
- Teaching/tutoring
- Active Listening
- Teamwork
- Microsoft PowerPoint
- Microsoft Word
- Monitoring
- Cold calling
- Technical support
- Customer Complaint Resolution
- Problem-Solving Skills
- Customer Service
- Staff Training
Timeline
Booking Team/Experience Concierge
Enchanted Fairies
07.2023 - Current
Quality Assurance Analyst (Contract)
Remedy
02.2023 - 06.2023
Freelance Content Writer
Self Employed Writer
01.2020 - Current
Esupport Agent
Sedgwick
07.2016 - 01.2020
Customer Service Associate
Between Friends
07.2014 - 11.2015
Box Office/CashierUsher
Cinemark Theaters
07.2012 - 08.2013
Food Service Aide
Murray Calloway County Hospital
01.2012 - 07.2013
Housekeeper
Sportsman's Lodge
07.2009 - 10.2011
Bachelor of Arts - English And Education
Murray State University
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