Tessa Gardner Henderson
Experience Concierge Team Lead
Westminster,SC
Overview
24
24
years of professional experience
Work History
Experience Concierge Team Lead
Enchanted Fairies
08.2022 - Current
- Ensure company goals and objectives are being met by each employee on my team
- Review performance and KPI's to provide constructive feedback and coaching
- Collaborate with management to provide feedback and identify training needs
- Address customer concerns in reference to products, services rendered or employee interactions
Credit Card Customer Service Representative
Mercury/TSYS
07.2021 - 08.2022
- Responded quickly and accurately to inbound cardholder and non-cardholder phone calls for general customer service, fraud, help desk, and disputes inquiries
- Processed payments, activated accounts, issued cards, processed limit increases and decreases, set travel plans, and performed other necessary account maintenance to fulfill customer requests
- Communicated account status, company guidelines, and other information as needed to respond to cardholder inquiries
Sales
Goedekers/Appliance Connection
06.2020 - 07.2021
- Answered incoming sales calls from customers in addition to reaching out to potential prospects
- Helped customers make an informed decision based on their appliance and furniture needs and wants
- Educated customers about cutting-edge products in the appliance industry
- Prepared and monitored all sales orders through pickup and delivery processes
- Managed customer transactions in POS (Point of Sale) system
Pre-Registration
Oconee Memorial Hospital
Seneca, USA
03.2018 - 06.2020
- Ran reports daily in order to retrieve all un-contacted patients prior to service
- Conducted telephone interviews as needed with patients to elicit demographic information and third-party payer data that was needed for billing purposes
- Validated and verified medical insurance plans of patients
- Worked closely with the clinics, hospital ancillary departments, and patient financial advisors
Reservation Agent
Sabre/Working Solutions
02.2016 - 04.2020
- Provided requested information including space availability, pricing, discounts and general information to callers while attempting to close all calls
- Answered incoming calls and assisted with reservations, cancellations, room requests, and questions for hotels all over the world
- Utilized excellent communication skills and problem-solving skills to manage customer relationships and secure bookings
- Ensured all incoming calls are answered with courtesy and ensure efficient resolution of all guests' inquiries for various hotel services and operations.
- Processed payments and send confirmation details to customers
Sales Manager
Farmer’s Home Furniture
Seneca, USA
08.2008 - 02.2016
- Assisted customers with household furnishings, including furniture, appliances, and electronics
- Consistently met or exceeded all monthly sales goals
- Promoted from sales associate to sales manager within a year
- Set sales goals and monitored employee performance
- Partnered with vendors and executive buying team to ensure a profitable assortment and oversaw the administration of training programs to improve selling skills, customer service and operation
Education
Bachelor of Arts - Psychology
Clemson University
Clemson, SC05.2008
Languages
English
Native language
Spanish
Upper Intermediate (B2)
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Resourceful Concierge known for high productivity and efficient completion of tasks. Specialize in guest services management, local area expertise, and event coordination. Excel in communication, problem-solving, and adaptability, ensuring guest satisfaction and seamless operations.
Timeline
Experience Concierge Team Lead
Enchanted Fairies
08.2022 - Current
Credit Card Customer Service Representative
Mercury/TSYS
07.2021 - 08.2022
Sales
Goedekers/Appliance Connection
06.2020 - 07.2021
Pre-Registration
Oconee Memorial Hospital
03.2018 - 06.2020
Reservation Agent
Sabre/Working Solutions
02.2016 - 04.2020
Sales Manager
Farmer’s Home Furniture
08.2008 - 02.2016
Bachelor of Arts - Psychology
Clemson University
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