KRISTA DRISKELL
Waco,USA
Summary
Well qualified, dedicated customer service representative providing exceptional customer service through active listening and problem solving. Attentive, with 8 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Motivated individual with experience in customer service and problem solving. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Always excited, ready to learn and grow in the company.
Overview
7
7
years of professional experience
Work History
Licensing clerk
American Income Life Insurance Company
Waco, TX
02.2024 - Current
- Perform various clerical duties and data entry with high degree of accuracy
- Exercising judgmental decisions in all independent manners based on company guidelines
- Effectively communicate verbally and in writing
- Meeting department deadlines and efficiently handle distributions to appropriate parties
- Understanding of various agency contracts and state requirements relating to agent licensing
- Ensured data security by adhering to strict confidentiality protocols when handling sensitive client information during the licensing process
- Provided exceptional customer service to clients seeking licensure guidance or assistance with application issues
- Managed a database of all active licenses, maintaining up-to-date information on renewals and expirations
Cash Office Clerk/Floor Associate
HomeGoods
Waco, TX
10.2023 - Current
- Improved cash handling efficiency by implementing streamlined processes
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions
- Achieved consistent accuracy in financial records, enhancing departmental efficiency.
- Maintaining a clean and sanitized work space
- Provide customer service to all customers, answer phones for calling customers and helping with larger items
Telephone Operator
American Income Life Insurance Company
Waco, TX
11.2017 - 02.2024
- Outbound calling customers who have recently applied for life insurance
- Maintained detailed customer call and inquiry logs for performance monitoring
- Maintained accurate records of calls placed and received
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers
- Resolved customer issues and complaints promptly and politely, upholding satisfaction
Education
Highschool Diploma - undefined
Bosqueville High School
Waco, TXSkills
- Accurate data entry
- Cash handling expertise
- Cashier experience
- Time Management
- Attention to Detail
- Critical Thinking
- Proactive and Self-Motivated
- Relationship Building
- Microsoft Office
- Financial software
- Word Processing
- Multi-tasking
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
Timeline
Licensing clerk
American Income Life Insurance Company
02.2024 - Current
Cash Office Clerk/Floor Associate
HomeGoods
10.2023 - Current
Telephone Operator
American Income Life Insurance Company
11.2017 - 02.2024
Highschool Diploma - undefined
Bosqueville High School