Krista Dube
Wolcott,CT
Summary
Performance-driven Vice President with years of industry experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
11
11
years of professional experience
Work History
Vice President of Insurance Operations
Allied World Insurance Company
03.2021 - 08.2023
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
- Created succession plans to provide continuity of operations during leadership transitions.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Hired and managed [Number] new managers to drive business growth.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
AVP of Operations
Allied World Insurance Company
03.2015 - 03.2021
- Oversaw staff training initiatives for continuous professional development, empowering employees with the skills needed for success.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Streamlined operational processes by implementing efficient workflow systems and reducing redundancies.
Manager Insurance Operations
Allied World Insurance Company
03.2013 - 03.2015
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Supervisor of Insurance Operations
Allied World Insurance Company
03.2012 - 03.2013
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintained database systems to track and analyze operational data.
- Monitored workflow to improve employee time management and increase productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
No Degree - Psychology/Sociology
University of Connecticut
Storrs, CTHigh School Diploma -
Notre Dame Academy
Waterbury, CTReal Estate
Naugatuck Valley Community College
Waterbury, CTSkills
- Employee Coaching
- Staff Development &Training
- Resource Utilization
- Documentation And Reporting
- Cross-Functional Collaboration
- Transformative leadership
- Results Orientation
- Performance Benchmarking
- Operations Management
- Process Improvements
- Policy and procedure development
- Operations Oversight
- Planning and coordination
- Customer Service
- Project Oversight
- Effective Communicator
- Complex Problem-Solving
- Approachable leader
- Goal Setting
- Analytical and Critical Thinker
- Industry Expertise
- Critical Thinking
- Company guidelines
- Operational Analysis
- Innovative and Visionary
- People and Culture
- Strategic Planning
- Adaptable and Flexible
- Account Management
- Policies and Procedures
- Staff Management
- Employee Motivation and Performance
- Stakeholder Management
- Relationship and Team Building
- Procedure Implementation
KPIs
Timeline
Vice President of Insurance Operations
Allied World Insurance Company
03.2021 - 08.2023
AVP of Operations
Allied World Insurance Company
03.2015 - 03.2021
Manager Insurance Operations
Allied World Insurance Company
03.2013 - 03.2015
Supervisor of Insurance Operations
Allied World Insurance Company
03.2012 - 03.2013
No Degree - Psychology/Sociology
University of Connecticut
High School Diploma -
Notre Dame Academy
Real Estate
Naugatuck Valley Community College
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