KRISTA FACE
Spokane
Summary
Dynamic and results-oriented Senior Resident Care Coordinator with a proven track record in enhancing resident care operations and fostering a culture of excellence in senior living environments. Expertise in leading multidisciplinary teams, ensuring regulatory compliance, and delivering high-quality service tailored to the complex needs of diverse resident populations. Recognized for exceptional leadership abilities and effective cross-departmental collaboration, while maintaining strong communication with families and healthcare partners. Trusted to lead initiatives, including interim direction of memory care programs, that improve overall resident satisfaction and care quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Resident Care Coordinator
Pegasus Senior Living
01.2021 - Current
- Serve as the primary leader for resident care coordination, overseeing care delivery for 105 residents in collaboration with the Health & Wellness Director.
- Manage, train, and support a team of 30+ care staff and Med techs including monitoring certifications, ensuring compliance, and providing ongoing performance guidance.
- Travel to Pegasus communities in Washington, Arizona, and California to train new Resident Care Coordinators and support nurses with policy, procedure, and system onboarding.
- Conduct comprehensive resident assessments and develop individualized care plans aligned with regulatory standards and resident needs.
- Build and maintain staff schedules using Attendance on Demand, ensuring adequate staffing levels and adjusting quickly to call-outs or vacancies.
- Coordinate and communicate frequently with PCPs, specialists, and medical offices regarding change-of-condition updates, medication requirements, and appointment scheduling.
- Lead and document biweekly in-services and provide immediate training interventions for ongoing staff education and quality improvement.
- Facilitate care conferences with residents and families to address needs, concerns, and care plan updates.
- Contribute to overall community operations through problem-solving, strong documentation practices, and collaboration with executive leadership.
Interim Memory Care Director
Pegasus Senior Living
04.2023 - 09.2023
- Trusted to oversee the Memory Care program, maintaining all responsibilities of the Senior Resident Care Coordinator while leading specialized dementia care operations.
- Managed 20+ care staff and med techs, including training, supervision, coaching, and educational meeting facilitation.
- Independently planned and executed activities tailored to residents with dementia, Alzheimer’s, behavioral needs, and cognitive deficits, ensuring engagement, safety, and consistency with therapeutic goals.
- Oversaw memory care dining services, ensuring proper dietary support, safety standards, and resident-centered mealtime experiences.
- Directed memory care health and wellness initiatives, collaborating with clinical leadership to ensure compliance, high-quality care, and timely interventions.
- Maintained strong family, staff, and resident communication while ensuring the memory care neighborhood remained operational, organized, and supportive.
Education
High school Diploma -
Post Falls HighSchool
Post Falls, ID01.2018
Skills
- Resident Assessment & Care Planning
- Dementia & Alzheimer’s Support Programming
- Memory Care Leadership
- Staff Leadership & Multi-Site Training
- Scheduling & Workforce Coordination (Attendance on Demand)
- Regulatory Compliance & Documentation
- Crisis Intervention & Behavioral Support
- Family Communication & Care Conferences
- Change-of-Condition Monitoring
- Interdisciplinary Collaboration
- Policy, Procedure & System Training
- Ethics and confidentiality
- Medical record-keeping
- Bedside care
Certification
- CPR / First Aid Certified
- HCA
- Dementia Specialty Training
- Mental Health Specialty Training
- Food Handlers
- Washington Orientation and Safety
- Relias Certifications
Timeline
Interim Memory Care Director
Pegasus Senior Living
04.2023 - 09.2023
Senior Resident Care Coordinator
Pegasus Senior Living
01.2021 - Current
High school Diploma -
Post Falls HighSchool