Krista Fuentes
Kyle
Summary
Dedicated Customer Service Team Lead with strong leadership and problem-solving abilities. Trained new team members on service standards while ensuring high-quality customer experiences. Committed to resolving customer complaints efficiently, enhancing overall satisfaction and retention.
Overview
4
4
years of professional experience
Work History
Customer Service Team Lead
Floyd's 99 Barbershop
Kyle, TX
06.2024 - Current
- Supervised daily operations to ensure high-quality customer experiences.
- Trained and mentored new team members on service standards and protocols.
- Resolved customer complaints efficiently, enhancing satisfaction and retention.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Customer Service Representative
Dominos's Pizza
Kyle, TX
09.2022 - 03.2023
- Assisted customers with order placement and inquiries to enhance satisfaction.
- Maintained cleanliness and organization in dining and service areas to ensure compliance with health standards.
- Made everyone's orders as wanted
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Hays High School
Buda, TX05-2024
Skills
- Policy enforcement
- Customer satisfaction
- Professional telephone demeanor
- Order fulfillment
- Client engagement
- POS systems expert
- Retail store support
- Money handling
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Team Lead
Floyd's 99 Barbershop
06.2024 - Current
Customer Service Representative
Dominos's Pizza
09.2022 - 03.2023
High School Diploma -
Hays High School