Krista Gauthier
Spring Hill,FL
Summary
Dynamic and detail-oriented professional with extensive experience at Southlake Medical Center, excelling in appointment scheduling and communication. Proven ability to enhance patient experiences through effective problem-solving and organization. Recognized for implementing efficient filing systems, significantly improving document retrieval time while maintaining a professional demeanor in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Front Office Receptionist
Southlake Medical Center
Clermont, FL
03.2023 - Current
- Greeted and assisted patients, ensuring a welcoming and professional environment.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled and confirmed patient appointments using electronic health records software.
- Maintained accurate patient records, adhering to confidentiality and compliance standards.
- Coordinated communication between medical staff and patients for seamless service delivery.
- Processed insurance information, verifying coverage and eligibility prior to appointments.
- Implemented filing organization system, improving document retrieval time significantly.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Referral Coordinator
Allergy & Asthma Specialist
Clermont, FL
06.2020 - 03.2023
- Coordinated patient referrals to ensure timely access to specialized care.
- Managed appointment scheduling and follow-ups for seamless patient experiences.
- Utilized electronic health records to maintain accurate patient information and referral documentation.
- Collaborated with healthcare providers to streamline referral processes and enhance communication.
- Assisted patients in understanding insurance requirements related to allergy and asthma services.
- Monitored referral outcomes to identify areas for process improvement and better patient care.
- Developed resource materials for patients, improving understanding of treatment options available through referrals.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Teacher's Assistant
Pinecrest Lakes Academy
Clermont, FL
07.2017 - 03.2020
- Assisted teachers in classroom management and lesson implementation.
- Supported students with individual learning needs to enhance academic performance.
- Organized educational materials and resources for effective lesson delivery.
- Facilitated small group activities to promote collaborative learning experiences.
- Monitored student progress and communicated findings to instructional staff.
- Implemented behavioral strategies to encourage positive student engagement.
- Contributed to the development of classroom projects and activities.
- Provided administrative support, including attendance tracking and record maintenance.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
Education
Elementary Education
Bridgewater State University
Bridgewater, MAMedical Specialists
Healthcare Training
Fall River, MA05.1994
Skills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Problem-solving skills
- Time management
- File management
- Cash handling
- Professional demeanor
- Organization skills
Administrative skills
Timeline
Front Office Receptionist
Southlake Medical Center
03.2023 - Current
Referral Coordinator
Allergy & Asthma Specialist
06.2020 - 03.2023
Teacher's Assistant
Pinecrest Lakes Academy
07.2017 - 03.2020
Elementary Education
Bridgewater State University
Medical Specialists
Healthcare Training