Krista Hillenbach
Santa Barbara,CA
Summary
Operations-minded business professional with a background in sales environments specializing in backend execution, CRM management, and process optimization. Seeking an operations-focused role, supporting teams through systems, structure, and data.
Overview
9
9
years of professional experience
Work History
Account Manager,Partnership Development Specialist
Nuance Medical
04.2024 - 03.2026
- Manage inbound leads from medical practices and healthcare providers to drive engagement.
- Consult with physicians and decision-makers to evaluate business needs and propose solutions.
- Serve as primary contact for product inquiries, pricing, and onboarding processes.
- Maintain accurate CRM records in HubSpot, including lead status and follow-up activities.
- Prepared and managed account pricing quotes, ensuring accuracy and alignment with company pricing strategies.
Inside Sales Representative
Sientra
01.2022 - 04.2024
- Managed a defined sales territory, overseeing the full sales cycle.
- Identified and developed new customer opportunities while maintaining relationships with existing accounts.
- Maintained accurate CRM records in Salesforce, including pipeline activity, account notes, and forecasts.
- Coordinated with marketing on promotions and targeted outreach initiatives.
- Supported account growth through structured follow-up, process adherence, and cross-functional collaboration.
Senior Customer Experience Representative
Sientra
05.2017 - 12.2021
- Executed rollouts of promotions and software across departments.
- Delivered written and telephone customer service to patients, physicians, accounts, and sales team.
- Troubleshot and resolved customer inquiries, issues, and requests efficiently.
- Conducted interviews, onboarding, and training for new hires on the team.
- Generated reports for directors to analyze daily workflow and team goals.
Education
BACHELOR OF SCIENCE - BUSINESS
CAL STATE UNIVERSITY CHANNEL ISLANDS
05.2019
ASSOCIATE - ECONOMICS
SANTA BARBARA CITY COLLEGE
Skills
- Customer service excellence
- Verbal and written communication
- Leadership development
- CRM proficiency
- Account management and development
- Strategic implementation
- Interpersonal effectiveness
- Process optimization strategies
- Onboarding and training
- Problem-solving skills
- Team collaboration
Timeline
Account Manager,Partnership Development Specialist
Nuance Medical
04.2024 - 03.2026
Inside Sales Representative
Sientra
01.2022 - 04.2024
Senior Customer Experience Representative
Sientra
05.2017 - 12.2021
BACHELOR OF SCIENCE - BUSINESS
CAL STATE UNIVERSITY CHANNEL ISLANDS
ASSOCIATE - ECONOMICS
SANTA BARBARA CITY COLLEGE