Krista Hogg
Madelia,MN
Summary
Dynamic Catering Manager with over eight years of experience in the food service industry, adept at overseeing operations and enhancing customer satisfaction. Proficient in team leadership and service excellence, with a proven track record of fostering positive relationships to effectively address and resolve customer challenges. Experience spans roles from Customer Service Representative to Catering Supervisor, consistently delivering results in high-pressure environments. Committed to continuous improvement and operational efficiency, aiming to leverage expertise in a Customer Service Representative position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Catering Manager
Hy-Vee
02.2025
- As a Catering Manager at Hy-Vee, the role involves overseeing all catering operations to ensure successful event execution and high customer satisfaction. This position requires strong organizational skills and the ability to lead a team effectively. Responsibilities include coordinating logistics, menu planning, and managing client relationships to tailor services to their needs. Engaging with clients and ensuring their expectations are met is crucial for fostering long-term partnerships.
- Successfully managed multiple catering events, ensuring all details were executed flawlessly.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Implemented efficient processes that improved overall service delivery and client satisfaction.
Catering Supervisor
Sodexo
10.2023 - 02.2025
- The role of Catering Supervisor at Sodexo involves managing catering services to meet client expectations and maintain high standards. This position emphasizes effective leadership and collaboration with team members to ensure seamless event execution. Responsibilities include staff training, menu planning, and client consultations to tailor catering services. Attention to detail is essential for managing logistics and ensuring a positive experience for all attendees.
- Coordinated logistics for events, ensuring all elements were delivered on time.
- Received positive testimonials from clients, reflecting high satisfaction with services provided.
Customer Service Representative
Verizon
10.2015 - 08.2023
- As a Customer Service Representative at Verizon, the focus was on delivering exceptional service to customers while addressing their inquiries and concerns. This role required strong communication skills and the ability to multitask effectively in a fast-paced environment. Responsibilities included managing customer accounts, resolving issues, and providing product information. Building rapport with customers was essential to enhance their experience and foster loyalty.
- Achieved high customer satisfaction ratings through effective problem-solving and support.
- Managed a high volume of customer interactions while maintaining quality service standards.
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
Education
Business Management -
South Central College
06.2013
Skills
- Customer Service - Expert
- Team Leadership - Expert
- Event Coordination - Expert
- Customer service support-Expert
- Client Relations - Expert
- Service Excellence - Expert
- Client relationship management
Certification
- Serv-Safe Certified
Timeline
Catering Manager
Hy-Vee
02.2025
Catering Supervisor
Sodexo
10.2023 - 02.2025
Customer Service Representative
Verizon
10.2015 - 08.2023
Business Management -
South Central College