Krista Holley
Raleigh,NC
Summary
Dedicated business professional with 4+ years of experience in business systems, business transformation, information technology and telecommunications. Combines deep IT knowledge with experience refining network performance, inventory management, system analysis, and network responsiveness to elevate end-user satisfaction. Excels at crafting complex data into easily understood actionable information and uncovering solutions to complex trouble issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Systems Analyst II
Verizon
01.2022 - Current
- Help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value
- Develop solutions and manage projects for the DOE clients including GSA, VZC, and GSM
- Manage the selection process of an integrated ERP solution, improving efficiency and coordination across business units
- Manage business intelligence and analytics projects and new initiatives for various business units/divisions at Verizon; e.g
- Experience in analyzing performance metrics, risks and controls
- Supervise, motivate, and organize work team to implement a Rally collaboration platform
- Interview operational stakeholders to review metrics and report utilization in efforts to avoid disruption of downstream processes
- Responsible for designing and implementing short and long-term strategic goals for managing and maintaining systems and software
- Provided expertise and architectural assistance to other IT personnel including software teams, System Analysts and Engineers
- Conducted research on new technologies in the field of systems development and create and develop plans for investing in such systems that will increase cost effectiveness and flexibility
- Created and monitored the implementation of end-to-end integrated systems
Sr Engr Cslt - Sys Architecture
Verizon
02.2021 - 02.2022
- Partnered with various internal teams to validate that proposed technology solutions will meet business requirements
- Responsibilities include user management and performance optimization
Sr. Associate Engineer - Lifecycle A&E
Verizon
02.2021 - 02.2022
- Provide network performance analysis specific to the Verizon managed customer network
- Responsible for overseeing all maintenance, administration, monitoring and troubleshooting for all GENOC managed customer network databases
- Answer and diagnose incoming service calls from Federal, State, Local and Education customers
- Perform initial diagnosis and take actions to correct problems
Sr. Associate Engineer - Client Svc Assr
Verizon
04.2019 - 02.2021
- Provide recommendations to improve network performance, either site-specific or the network as a whole, with the goal of end user satisfaction with network responsiveness
- Conduct a review of the post-monthly network performance report with the customer and Verizon account team (to be arranged by account team POC)
- Perform notification to the customer and/or appropriate Verizon organizations to isolate and resolve performance anomalies discovered prior to or after the reporting cycle
- Assist the customer and Verizon organizations with resolution of any issues that arise during the reporting cycle
- Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems
- Document and track troubles within the Enterprise Ticket Management System to facilitate trouble resolution
- All actions must be thoroughly documented within the ticket
- Provide information to the customer regarding the current status or resolution of the reported trouble in accordance with procedures
- Update knowledge base systems to provide accurate troubleshooting guidelines related to repair activities
Education
Masters Degree - Information Technology
North Carolina A&T State Universirty
Bachelor of Business Administration -
North Carolina Central University
Skills
- Solution Delivery
- Business Intelligence
- Strategic Planning
- Change Management
- Process Transformation
- Agile and Innovative Culture
- Team Leadership
- Information Technology
- SQL
Certification
- Linkedin, Six Sigma: Green Belt
- Scaled Agile, Inc., sAFE 5 Agilist
- AXELOS Global Best Practice, IT Information Library Foundations Certification (ITIL)
Timeline
Business Systems Analyst II
Verizon
01.2022 - Current
Sr Engr Cslt - Sys Architecture
Verizon
02.2021 - 02.2022
Sr. Associate Engineer - Lifecycle A&E
Verizon
02.2021 - 02.2022
Sr. Associate Engineer - Client Svc Assr
Verizon
04.2019 - 02.2021
Masters Degree - Information Technology
North Carolina A&T State Universirty
Bachelor of Business Administration -
North Carolina Central University
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