Krista Maki
Marble Hill,MO
Summary
Proven to enhance customer satisfaction through meticulous loan processing at First State Community Bank, I excel in database management and relationship building. My diverse background, from ranch hand to receptionist, showcases my ability to multitask and maintain high levels of client trust, contributing significantly to operational success and client loyalty.
Overview
6
6
years of professional experience
Work History
Loan Officer
First State Community Bank
01.2024 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
Ranch Hand
Longmeadow Rescue Ranch
07.2023 - 05.2024
- Ensured healthy livestock through regular monitoring, vaccination, and treatment of illnesses.
- Provided comprehensive care for horses including grooming, feeding, exercising, and medical attention as needed.
- Worked with ranch hands to clean stables and riding areas.
- Contributed to community development by participating in local events, fundraisers and volunteering opportunities aimed at promoting the agricultural industry.
After School Kid's Club Employee
Jackson School District
02.2022 - 10.2022
- Organize safe activities for the children.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Receptionist
The Boulevard Senior Living
08.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Lifestyle Assistant
Barathaven Alzheimer's Special Care Center
04.2021 - 08.2021
- Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.
- Maintained strict confidentiality standards when handling sensitive client information, ensuring privacy and trustworthiness.
- Organized special events and workshops for clients, promoting engagement and a sense of community among participants.
- Managed multiple projects simultaneously while maintaining exceptional attention to detail and organization.
Cashier /Retail Sales Associate
Bed Bath & Beyond
03.2019 - 04.2021
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Hostess
Olive Garden
08.2018 - 03.2019
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Lifeguard
Pro Pool & Spa
05.2018 - 08.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Inspected pool facilities, equipment, and water to ensure they were safe and usable.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Agribusiness With An Emphasis in Animal Science
Southeast Missouri State University
Cape Girardeau, MO12.2023
Associate of Arts - General Education
St. Charles Community College
St. Charles12.2021
Skills
- Database Management
- Documentation Review
- Relationship building and management
- Background Checks
Timeline
Loan Officer
First State Community Bank
01.2024 - Current
Ranch Hand
Longmeadow Rescue Ranch
07.2023 - 05.2024
After School Kid's Club Employee
Jackson School District
02.2022 - 10.2022
Receptionist
The Boulevard Senior Living
08.2021 - 01.2022
Lifestyle Assistant
Barathaven Alzheimer's Special Care Center
04.2021 - 08.2021
Cashier /Retail Sales Associate
Bed Bath & Beyond
03.2019 - 04.2021
Hostess
Olive Garden
08.2018 - 03.2019
Lifeguard
Pro Pool & Spa
05.2018 - 08.2018
Bachelor of Science - Agribusiness With An Emphasis in Animal Science
Southeast Missouri State University
Associate of Arts - General Education
St. Charles Community College
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