Summary
Overview
Work History
Education
Skills
Timeline
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Krista Mcguire

WALNUT COVE,North Carolina

Summary

Proven Account Manager with a track record of enhancing client retention and expanding customer bases at Pacific Coast E&S and B Street Insurance. Excelled in client relationship management and analytical reporting, achieving significant account growth. Skilled in networking and customer service, consistently identified upsell opportunities and fostered loyalty.

Overview

25
25
years of professional experience

Work History

Account Manager

Pacific Coast E&S
03.2005 - 09.2012
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.

Account Manager

B Street Insurance
Santa Rosa, CA
05.2002 - 03.2005
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.

Private Caregiver

Various
Various Ca, NC
01.2000 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Administered medication as directed by physician.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.

Education

AA - General Studies

College of The Canyons
Valencia, CA
06.1992

Skills

  • Account Management
  • Customer Service
  • Client Relationship Management
  • Customer Relationships
  • Goal-Oriented
  • Account oversight
  • Networking skills
  • Sales Reporting
  • Marketing
  • Territory Management
  • Field inspection
  • Risk assessment
  • Data collection
  • Report writing
  • Regulatory standards
  • Site evaluation
  • Documentation
  • Problem-solving
  • Attention to detail
  • Communication skills
  • Fieldwork
  • Analytical skills
  • Time management

Timeline

Account Manager

Pacific Coast E&S
03.2005 - 09.2012

Account Manager

B Street Insurance
05.2002 - 03.2005

Private Caregiver

Various
01.2000 - Current

AA - General Studies

College of The Canyons
Krista Mcguire