Krista Mendiola
Chapman,KS
Summary
Dynamic professional with extensive experience at Navy Federal Credit Union, excelling in customer service and relationship building. Proven ability to enhance member satisfaction through effective dispute resolution and financial education. Skilled in transaction processing and maintaining compliance, while fostering teamwork and collaboration to drive operational success.
Overview
27
27
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Chapman, KS
01.2016 - 09.2026
- Provided exceptional member service to resolve inquiries and enhance member satisfaction.
- Assisted members with account management, including applications, transactions, and information updates.
- Utilized customer relationship management software to track interactions and ensure follow-up actions.
- Educated members on products and services to promote financial literacy and informed decision-making.
Supervisor
AAFES
05.1999 - 09.2001
- Provided exceptional member service to resolve inquiries and enhance member satisfaction.
- Assisted members with account management, including applications, transactions, and information updates.
- Utilized customer relationship management software to track interactions and ensure follow-up actions.
- Educated members on products and services to promote financial literacy and informed decision-making.
Branch Manager
KS StateBank
Manhattan, KS
07.2007 - 12.2015
- Led branch operations, ensuring compliance with banking regulations and company policies.
- Developed and implemented strategies to enhance customer service and improve client satisfaction.
- Managed team performance through regular coaching, training, and performance evaluations.
- Analyzed financial reports to identify trends, enhancing decision-making processes for branch growth.
- Oversaw daily cash management, ensuring accuracy in transactions and minimizing discrepancies.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Assistant Manager
Pizza Hut
10.2001 - 07.2007
- Assisted in managing daily operations to ensure efficient service delivery and customer satisfaction
- Coordinated staff schedules to optimize labor resources and enhance team productivity
- Monitored inventory levels and placed orders to maintain stock availability and reduce waste
- Trained new employees on operational procedures, customer service standards, and safety protocols
Education
CNA - Pre Nursing
Barton County Community College
Junction City, KS05.2000
High School Diploma -
Junction City High School
Junction City, KS05.1999
Skills
Customer service
Relationship building
Financial transactions
Customer support
Call center experience
Transaction processing
Dispute resolution
Product recommendations
Client education
Banking operations support
Member onboarding
Teamwork and collaboration
Calm and professional under pressure
Professional telephone demeanor
Work prioritization
De-escalation techniques
Policies and procedures adherence
Timeline
Member Service Representative
Navy Federal Credit Union
01.2016 - 09.2026
Branch Manager
KS StateBank
07.2007 - 12.2015
Assistant Manager
Pizza Hut
10.2001 - 07.2007
Supervisor
AAFES
05.1999 - 09.2001
CNA - Pre Nursing
Barton County Community College
High School Diploma -
Junction City High School