Krista M McHargue
Summary
Client experience professional with focus on enhancing customer satisfaction and loyalty. Skilled in managing client relationships, resolving issues, and identifying opportunities for improvement. Strong emphasis on team collaboration and adaptability, consistently delivering results in fast-paced environments. Known for empathy, effective communication, and strategic problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Client Experience Specialist
Fidelity Investments
01.2025 - Current
- Managed 30-50 incoming calls, assisting via telephone with various requests including password/PIN reset, navigating the web site, Giving Account transactions, providing updates to account or profile information, deliver a great customer experience with each interaction, executing quality and timely work to meet the needs of Fidelity Charitable Donors, Advisors and Non-Profits
Bartender / Server
Chilis
10.2022 - 02.2025
- Thriving in a high-volume environment, creating excellent guest service, operating computer systems and maintaining cash drawer, communicating and assisting with staff needs to create an excellent and efficient work environment
Shift Manager
Black Rifle Coffee Company
07.2021 - 08.2022
- Overseeing business operations, efficiently managed 5-10 team members, resolving customer and team member issues, balancing 6 cash drawers every 4 hours, creating amazing guest service, overseeing food preparation, overseeing inventory, overseeing waste management
Server
Archibald's Restaurant
09.2016 - 08.2021
Fulfilling guest needs for up to 25 guests at one time, taking guest order requests efficiently, running food, operating point of sale system, creating guest service, maintaining cleanliness, properly communicating with staff to create a good work environment, greeting and seating guests
Skills
- Exceptional communication
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Calm and professional under pressure
Qualifications
- Over 10 years in customer service-related fields
- Utah food handlers’ safety card & Utah alcohol sips & tips
- Ability to demonstrate strong problem solving skills, attention to detail, with good follow-through, strong verbal and written communication skills, and a talent for staying organized, scheduling effectively, and handling your time
Timeline
Client Experience Specialist
Fidelity Investments
01.2025 - Current
Bartender / Server
Chilis
10.2022 - 02.2025
Shift Manager
Black Rifle Coffee Company
07.2021 - 08.2022
Server
Archibald's Restaurant
09.2016 - 08.2021